-Worked closely with next line of reporting to Manager/Directorstakeholders.-Prepared production, purchasing day to day reports for the Management.-Worked closely with the production team to achieve production targets andgoals.-Handled customer complaint and feedback ( coordinate between customer,supplier and production)-Provide good customer service and attend to customer complaintsprofessionally.-Provided Technical training to customer project technician… Show more -Worked closely with next line of reporting to Manager/Directorstakeholders.-Prepared production, purchasing day to day reports for the Management.-Worked closely with the production team to achieve production targets andgoals.-Handled customer complaint and feedback ( coordinate between customer,supplier and production)-Provide good customer service and attend to customer complaintsprofessionally.-Provided Technical training to customer project technician and salesengineers .-Developed and maintain Product Specification and technical documents.-Developed and maintain product catalog and and operation guide forcustomers.-Provided telephone/email support to customers when required and on-sitetechnical support when necessary.-Related documented information review or maintenance.-Shipping and Invoicing:-Monitoring production and sales delivery to customers and ensure on timedelivery and warranty defect claims.-Work with accounts department to meeting timely deliveries.-Work closely with suppliers to ensure timely delivery of raw materials. Show less

Business Process Management• Apart of company’s internal Business Process Management project• Responsible for mapping of business processes using ADONIS software and enable company wide access to the approved business processes.• Proactively meet and work with multiple departments in developing their respective work process and obtain approval to be implemented.• Work alongside operations quality manager in ensuing each work process developed is in line with company… Show more Business Process Management• Apart of company’s internal Business Process Management project• Responsible for mapping of business processes using ADONIS software and enable company wide access to the approved business processes.• Proactively meet and work with multiple departments in developing their respective work process and obtain approval to be implemented.• Work alongside operations quality manager in ensuing each work process developed is in line with company policies, procedures and standards• Coordinate with operations quality manager in ensuing accurate and updated documents, template guidelines and reports are attached to each work process developed • Schedule and conducts training sessions for process architects on BPM model development and enhance new users’ capability of ADONIS software • Develop and improve training plan and training modules.• Manages ADONIS software Administration: user management, access management &• control, analysis, backups, and coordination with IT department and vendor.• Attend to ADONIS software technical issues and coordinates troubleshooting.• Involved in development of communication plan BPM project• Provide support and assistance (video conference calls) for BPM setup at Technip offices in different region Show less