Jonathan Davis Email & Phone Number

Spennymoor, Gb

Spennymoor, England, United Kingdom

I work for the UK’s leading education and training provider:• Dealing efficiently with incoming and transferred queries via phone and email. Responding to learners, colleges, exam boards, and colleagues with accurate information.• Organising and enveloping large quantities of learner’s certificates. Updating internal Pro Solution and Scan Filer systems to document certificates, activity summaries etc. within Ofsted guidelines and post out to correct addresses.• Utilising advanced Microsoft Excel features from filtering, text join, pivot tables etc.• Auditing and quality controlling learner workbooks, certificates, and personal details, ordering replacement and e-certificates and updating personal details as applicable.• Administering learner enrolment forms to confirm funding status, identify queries, and input vital learner information into multiple systems• Using initiative when liaising with reception, post room, customer service and other MIS departments to ensure the smooth running of daily operations.• Auditing, scanning, and certificating within a small team, to ensure claimed certificates are processed accurately and evidence is sent to the college timely.• Contributing to the ‘Purple People’ ethos, always championing the business brand- especially the safeguarding, wellbeing, and welfare of students• Data processing, attention to detail, timekeeping, multitasking, and communication skills.

Sedgefield, England, United Kingdom

Durham, England, United Kingdom

Durham, England, United Kingdom

•Business Change Manager in a project to relocate Durham passport office.•Project Support Officer in a national restructure of production teams.•Continuous Improvement practitioner.•Contributed in working groups to review new fraud detection policies.•Trained and mentored colleagues to upskill in high-priority, complex British National Overseas casework during the 2019 Hong Kong anti-extradition protests•Deputised as operational team leader.

Newcastle Upon Tyne, England, United Kingdom

Durham, England, United Kingdom

Spennymoor, England, United Kingdom

English Literature & Creative Writing

English Literature, Business Studies, Information Technology, Sociology, General Studies, 4 A-Levels Plus 1 As Level At Grades A*-B

10 Gcses At Grades A*-B