• Develop and implement a comprehensive learning and development strategy aligned with the company's objectives and talent management goals.• Conduct needs assessments to identify skills gaps and training requirements across the organization.• Design and deliver high-quality training programs, workshops, and e-learning modules that cater to various learning styles and needs (Litmos & Camtasia).• Oversee the development of leadership development programs, succession planning initiatives, and other talent management activities.• Evaluate and select external training vendors and consultants as needed.• Lead, mentor, and develop the Learning and Development team, fostering a culture of continuous improvement and professional growth.• Set performance goals, provide regular feedback, and conduct performance evaluations for team members.• Collaborate with department heads, HR, and other stakeholders to ensure training programs are relevant, effective, and aligned with business needs.• Communicate learning and development initiatives and progress to senior leadership and other key stakeholders.• Develop and implement metrics to measure the effectiveness of learning and development programs.• Analyze training data, gather feedback, and make data-driven decisions to continuously improve training initiatives.• Manage the learning and development budget, ensuring cost-effective allocation of resources.• Identify and secure funding opportunities for training and development programs.• Ensure all training programs comply with relevant laws, regulations, and industry standards.• Stay updated on the latest trends, technologies, and best practices in learning and development.

• Developed and implemented learning strategies to improve employee performance and engagement.• Ensured compliance with company policies related to Learning and Development activities.• Facilitated effective communication between team members through regular meetings and feedback sessions.• Monitored the budget allocated for Learning and Development activities.• Designed, developed, and delivered online courses using various software tools.• Analyzed program outcomes to measure success rate and identify areas of improvement.• Identified training needs by conducting surveys, interviews, and focus groups.• Collaborated effectively with cross-functional teams to design, develop, and deploy software solutions.• Conducted performance reviews for team members in order to provide feedback and guidance for improvement.• Lead meetings with stakeholders to define requirements, scope, timeline, budget, and deliverables.• Provided technical leadership by setting direction on technology choices that were aligned with business objectives.• Utilized advanced problem-solving techniques such as root cause analysis to quickly resolve complex issues.

• Prepared and implemented training budget; maintains records and reports of expenses (SAP Litmos, Camtasia, Salesforce, and Microsoft Products).• Assessed training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.• Created, organized, planned, and presented various forms of onboarding, orientation, and skills training for employees and customers both on-shore and off-shore. • Developed unique training programs to fulfill workers' specific needs to maintain or improve job skills.• Worked with product experts to develop course certifications that followed employees. • Created and modified training procedure manuals, guides, and course materials.• Presented training and development programs using various forms and formats including group discussion, lectures, simulations, and videos.• Utilized E-learning and digital presentation formats to ensure content retention. • Utilize Power Automate to automate systems and responses.• Maintained records of training and development activities, attendance, results of tests and assessments, and retraining requirements.• Assessed training materials prepared by instructors.• Evaluated program effectiveness through assessments, surveys, and feedback.• Partnered with senior leadership team across Operations to design and deliver high-quality and efficient product and role onboarding programs.• Review third-party integrations that would function to improve the internal experience from a product development standpoint.• Build and cultivated cross-functional relationships to ensure well-developed courses/programs that benefit our clients.

● Evaluate and standardize curricula and instructional techniques and identify areas for improvement through observation of teaching methods and evaluation of learning materials● Analyze curricula, instructional methods, and programs to identify their effectiveness, efficiency, and utilization while ensuring school activities comply with federal, state, and local laws and regulations● Develop and submit budget requests of up to $100,000 and recommendations or grant proposals up to $10,000 for program funding● Direct and manage extracurricular activities and programs, such as after-school events to engage beyond the classroom● Prepare 4 yearly simultaneous budget reports ranging from $4,000 to $120,000. ● Plan major events with attendance between 1,200 to 3,000 participants, effectively managing expenses to below assigned budget and coordinating vendor activities● Direct two different teams through curriculum development to establish best practices through professional development training for team members, ranging from 4 to 15● Review the LMS and develop course content that can be implemented across multiple courses to support the learning our of employees and students.● Apply standards to develop lesson plans that are aligned to state and federal government standards. while reviewing staff performance and designing plans for employees to move forward in their chosen path using an LMS

● Designed, developed, managed, and oversaw programs across school districts, including programs to evaluate student academic achievement● Established educational standards and goals while helping to establish policies and procedures● Planned and led professional development for teachers, administrators, and support staff to improve their effectiveness● Identified the scope of instructional program offerings and prepared drafts of course schedules and descriptions to estimate

● Planned, assessed, and revamped curricula, course content, and course materials and instructional methods to improve learning outcomes ● Modified and tailored teaching methods and course content to meet students’ needs and interests● Mentor 3 to 5 teachers through the creation, implementation, and evaluation of multiple subject matter aligned to standards.● Observed and evaluated 180 students' performance, behavior, social development, and physical health and implemented any changes to ensure students’ meet or exceed expectations in these areas

• Teach and integrate new technology to teachers as it becomes available. • Breakdown complex topics and resolve them with new ideas• Develop Lab Based Research opportunities for students• Develop online websites that are interactive for students• Create spreadsheets that track and analyze data• Create lessons that development of technology• Create a welcoming classroom environment• Create spreadsheets that track and develop students• Teach new technology to teachers as it becomes available.• Create a welcoming class and environment• Create interactive labs that deal directly with hands on learning• Motivate learning and become a student centered class.• Lesson plans and activities based on T.E.K.S.• To prepare students for college and life outside of high school

• Create lessons that development of technology• Create a welcoming classroom environment• Develop online websites that are interactive for students• Create spreadsheets that track and develop students• Teach new technology to teachers as it becomes available.• Create a welcoming class and environment• Create interactive labs that deal directly with hands on learning• Motivate learning and become a student centered class.• Lesson plans and activities based on T.E.K.S.• To prepare students for college and life outside of high school

-Ensuring residents understood their leases-Gathering new residents for the new year-Enhancing customer service and personal growth-Relation to many different types of individuals and cultures-Ensure that all guidelines set by Equal Housing Opportunity if followed-Meeting and securing leasing goals-working for a great boss

• Create a welcoming class and environment• Create interactive labs that deal directly with hands on learning• Motivate learning and become a student centered class.• Lesson plans and activities based on T.E.K.S.• To prepare students for college and life outside of high school