Jonathan Dillard Email & Phone Number

Anderson, Sc, Us

Fields internal and external customer inquiries to the service department.• Create work orders and maintain control of the work orders until processing, closing, and invoicing them.• Maintain a service library with current information for work orders and customers.• Maintain service department filing and records.• Prepare service technician efficiency reports and performance reports to discuss their performance.• Process warranty and/or product improvement claims including the computation of charges, submission and follow-up.• Building quotes and estimates for work performed on equipment including labor, materials, parts, and accessories.• Scheduling and routing work orders and service calls.• Assist with creating the budget and goals for the service department according to the companies financial and operational goals.• Responding to customer phone calls and customer/internal email inquiries daily.

West Columbia, South Carolina, United States

Onboard new hires, train them through classroom training, offer hands-on field training while demonstrating job accountabilities.• Conduct weekly team briefings on raised issues and answers to safety questions that need to be assessed.• Prepare team schedules and allocate them to individual members for quick turnaround.• Perform QC behind 10% of each team’s work to ensure data and work accuracy.• Enter data daily from teams’ schedules, updating CRM and Master Schedule to create weekly reports.• Keep inventory in warehouse for supplies and submit orders through the PAR system.• Manage teams ensuring quality work is executed. Kept records of employee’s hours worked to submit.• Hosting/Participating in Zoom and Teams meetings with all levels of management and utility representatives.• Responsible for organizing marketing events (kick-offs) in each territory work was performed.• Responsible for travel/lodging expenses for self and all employees using company credit card.• Submitted expense reports for travel, equipment, and lodging expenses.• Software used:o Microsoft Excel (Used daily for data, expenses, and record keeping)o Other Microsoft productso Salesforceo SharePointo Teamso OneDriveo Kronoso Concur

Greenville-Spartanburg-Anderson, South Carolina Area

Accountable for marketing, recruiting, onboarding, and training (hiring/dismissal).• Completed weekly payroll of employees.• Managed multiple teams in day-to-day operations ensuring efficient production and quality.• Scheduled customers for the month and employees and hours.• Delegated tasks to crew leaders to be completed.• Billed customers for finalized work, entering data logs of completed assignments.• Conveyed leadership to inspire and motivate employees.

Columbia, South Carolina, United States

Field Supervisor for the Neighborhood Energy Efficiency Program. (NEEP) Deal one on one with customers and explain the free program, try to install as much as possible to help lower energy consumption as well as their bill. Provide education for customer to explain energy efficiency so they aware of how to control energy waste.Performing supervisory duties including training, data management, quality control, team building, and team efficiency. Ensuring both customer happiness and full install capacity to help program grow and reach max potential.

Anderson, Sc

Completed Basic Training and part of AIT. Received Uncharacterized Discharge under Honorable Conditions. My father was terminally ill.

Associate'S Degree, Business Administration And Management, General, 2.6

High School, General Studies, 12

Activities and Societies: JROTC, Hamilton Career Center ( some medical classes.)Graduated with Diploma