Jonathan Dillard Email & Phone Number

Anderson, SC, US

• Fields internal and external customer inquiries to the service department.
• Create work orders and maintain control of the work orders until processing, closing, and invoicing them.
• Maintain a service library with current information for work orders and customers.
• Maintain service department filing and records.
• Prepare service technician efficiency reports and performance reports to discuss their performance.
• Process warranty and/or product improvement claims including the computation of charges, submission and follow-up.

West Columbia, South Carolina, United States

• Onboard new hires, train them through classroom training, offer hands-on field training while demonstrating job accountabilities.
• Conduct weekly team briefings on raised issues and answers to safety questions that need to be assessed.
• Prepare team schedules and allocate them to individual members for quick turnaround.
• Perform QC behind 10% of each team’s work to ensure data and work accuracy.
• Enter data daily from teams’ schedules, updating CRM and Master Schedule to create weekly reports.
• Keep inventory in warehouse for supplies and submit orders through the PAR system.

Greenville-Spartanburg-Anderson, South Carolina Area

• Accountable for marketing, recruiting, onboarding, and training (hiring/dismissal).
• Completed weekly payroll of employees.
• Managed multiple teams in day-to-day operations ensuring efficient production and quality.
• Scheduled customers for the month and employees and hours.
• Delegated tasks to crew leaders to be completed.
• Billed customers for finalized work, entering data logs of completed assignments.

Columbia, South Carolina, United States

Field Supervisor for the Neighborhood Energy Efficiency Program. (NEEP) Deal one on one with customers and explain the free program, try to install as much as possible to help lower energy consumption as well as their bill. Provide education for customer to explain energy efficiency so they aware of how to control energy waste.Performing supervisory duties.

Anderson, SC

Completed Basic Training and part of AIT. Received Uncharacterized Discharge under Honorable Conditions. My father was terminally ill.

Associate'S Degree, Business Administration And Management, General, 2.6

High School, General Studies, 12

Activities and Societies: JROTC, Hamilton Career Center ( some medical classes.)Graduated with Diploma