· Delivered Service Now request portal for the Shared Service Centre (SSC) in Liverpool for use by 200 staff members receiving requests throughout the organisation.· Defined As-Is and To-Be requirements for a Financial Interests project, utilising Kingland software to track Partner investments.· Supported the Unified Comms programme by performing analysis on fixed lined telephones and audio visual equipment. · Delivered an Options paper detailing Governance tools for Microsoft Teams. · Created As-Is and To-Be requirements for an Audit Management Database enabling the organisation to meet regulatory requirements in the monitoring of Partner rotations. · Deployed Contract Express as an automated document assembly tool to be used by the SSC. Designed datasheet upload process to increase the efficiency and accuracy of the documents produced. · Defined As-Is of legacy Lotus Notes systems as part of its decommissioning. · Delivered requirements for day 1 IT integration as part of the merger with Moore Stephens LLP. · Defined requirements for replacing the software managing the head office physical document archive. · Defined BA document standards, including Requirements, Business Case and UAT templates.

· Converted existing process for capturing data from the HMRC website to UiPath’s Framework and deployed to Orchestrator for scheduled monthly jobs.· Created process to update 1100 contacts in Azure AD as part of the Moore Stephens LLP merger.· Documented and created process to identify client risk attached to Non Payroll Labour as part of preparation for changes in IR35 rules. Devised validation rules to match unrefined data.

· Acted as both Project Manager and Business Analyst for the merger of the Hays USA website with that of an acquired business, Veredus.· Delivered web timesheet portal, integrated with back office systems, working with SMEs in Belgium, France and Netherlands.· Managed delivery of a Document Management Service integrated with the main CRM system. · Deployed Broadbean multi-posting tool to Belgium, Brazil and USA reducing consultant time spent on posting job adverts.· Migrated the internal recruitment database from Adapt CRM to Logic Melons Applicant Tracking Tool.· Delivered internal recruitment responsive job web portal integrated with the ATS for each country.· Delivered websites for the Hays Response brand in 8 countries.· Managed upgrade to a mobile responsive web design for 22 countries across our region in conjunction with other regions.· Collaborated with developers from supplier Tigerspike to deliver first mobile websites to countries across our regions.

· Designed and delivered updates to bring all existing portals into line and ensure consistency across reporting.· Designed and deployed a data quality portal and provided data entry guides designed to increase the accuracy of CRM data. · Supported the setting up of Krooter, a new Hays business. Researched and selected Outwit Hub, a web scrapping used to provide key information for the project and trained a Junior MI Analyst who supported the project full time.· Managed the divisions Linkedin accounts and implemented a new report to ensure their maximum usage. · Created a new user reporting portal allowing them to review the effectiveness of job boards.