Jonathan Dolan Email & Phone Number

Remote

Vancouver, British Columbia, Canada

Vancouver, Canada Area

· Instrumental in BLG’s migration to Relativity One, from both the KPMG hosted Relativity instance and from local Summation and Primafact databases, while maintaining as little disruption to the legal teams by working outside office hours and on weekends.· Collected and processed data from client computers, hard drives, cellular phones for import into Relativity.· Strong technical knowledge, including: Boolean and regular expression search terms, minor computer programming for automation of repetitive tasks, Excel, and SQL database management.· Trained and mentored internal staff on Relativity as well as providing similar support to my team members.

Vancouver, Canada Area

· Collaborated with senior management in multiple projects and provided clear and concise expectations of current resources. · Delegated workflow to ensure service level agreements were met and exceeded through constant communication with the team. · Negotiated escalations from internal and external customers to achieve customer satisfaction while mitigating impacts to stakeholders. · Validated task requirements for various projects and determined resources required while maintaining existing workflow. · Provided coaching for performance related issues by working with the individual contributor and their trainer to seal any training gaps. · Recruited employees for both my team and assisted in the recruitment of the teams of fellow managers, including those of other departments.