Jonathan Durden Email & Phone Number

New Cumberland, Pennsylvania, United States

As a Material Handler Supervisor I am responsible for leading a team of Material Handlers in picking, stowing, receiving and re-warehousing of over 800,000 United States Government owned property stock numbers. My primary goal is to assist our United States Military in making sure they have all the supplies and tools they need to continue their daily missions and assignments as well as during war time and non war time. I am responsible for inventory accuracy, department audits, implementing training and enforcing policies, guidelines and procedures

New Cumberland, Pennsylvania

As a Distribution Process Worker I am responsible for numerous areas within my current position as I am also considered a QRF team member. My main responsibility is to provide logistic support to our armed forces and affiliated agencies. I have work experience within areas such as out loading where I stage materiel to be shipped, load trailers such as dedicated trucks in specific sequences. I pick and offer materiel anywhere from small items up to heavy items along with verifying the materiel by item, quantity, mode of travel and packing the materiel based on correct packing regulations. I also have experience specifically within small parcel packing and offering as well to be shipped by specific carriers such as FedEx Ground, FedEx Express, UPS, UPS Air, DHL. I worked within FMS(Foreign Military Sales) as a team to verify materiel correctly, provide accurate counting of materiel, mode of travel and to make sure there is no discrepancies. I am fluent in operating the Defense Standard System as well as using radio frequency devices. I am also fluent in reading and understanding forms such as DD 1348's, military shipping labels, carrier specific labels, military release orders and CCP labels.

Harrisburg, Pennsylvania

As a customer account executive with Comcast my primary responsibility was to provide exceptional customer service to our subscribers. I assisted with helping customers understand their billing charges fluently as well as finding specific needs and plans for our customers within their budget. I also assisted with troubleshooting basic technical malfunction of customers equipment such as cable boxes, internet modems and home phone systems. I was responsible for giving a thorough breakdown of the services our customers had so they could fully understand the use of each service such as Xfinity cable, internet and home phone services as well as home security.

Harrisburg, Pennsylvania

As an Advanced Technical Support Agent for AT&T my primary responsibility was to provide exceptional customer service to each and every customer to fix and resolve any technical issues regarding customers devices such as cellular phones, tablets, wearables such as smart watches and other network connectivity issues. I was also responsible for researching and updating network connectivity issues and resolving network outages as well as assist customers with more direct issues such as how to use their devices efficiently.

Mechanicsburg, Pennsylvania

My responsibility as a loan counselor for PHEAA was to provide federal student loan borrowers on the most sufficient and responsible way to pay back their student loans by finding income base plans, deferments when needed amongst other options.

Lackland Air Force Base

When I served in the United States Air Force I was responsible for all logistics support between military and DOD civilian personnel as well as cargo movement and operations. For military and DOD civilians in the process of going through a permanent change of station either to or from the base I was station at, I had to prepare their household goods to be either shipped or delivered. It was my duty to brief each member leaving the duty station whether separating or retiring, deploying or just simple changing duty stations, on how to have their belongs shipping via a moving company, doing the move themselves and being reimbursed or to have their items stored. Lastly for personnel I was also responsible for setting up travel for members deploying by using port call request and personnel separating while provided them the ability to get to their locations safely and in a timely manner. In addition to the cargo operation, I processed materiel to be shipped or delivered across the world anywhere from base to base or to a deployed location, I followed strict regulations or proper ways to ship,pack and route hazardous material, data masked materiel as well as Nuclear Weapons Related Material, I used a number of systems such as Fedlog, CMOS, DPS, as well as radio devices. I inspected trailers coming onto base for security reasons for being delivered within our warehouses on base. I recorded and monitored travel of highly sensitive items being shipped and arrived to station. As far as accomplishments go I was awarded the Good Conduct Medal as well as airman of the month awards.

In Progress, Logistics, Materials, And Supply Chain Management

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: 4 year JROTC completion.