20 November 2019 to PresentAssisted in Examination Invigilation complying with JCQ Regulations.

I was given the opportunity to develop supervisory skills within a small team; alongside my position.

After six months, I was given the opportunity to develop beyond my primary department.Online Picking Car ParkPetrol Station

Customer Service- Actively met customer needs by understanding their requests- Located products in store- Provided my personal insight to electronic productsLoss Prevention- Identified and reported suspicious people to the SIA licenced Security Guards- Returned hidden items such as bottles of alcohol or small electronic products to their respective locations- Regularly used a handheld transceiver when monitoring a suspect or when the Security Desk was unmanned- Followed ASCONE procedures at all timesEPOS- Accurately scanned all items- Reported and replaced items where the packaging had been damaged- Efficiently counted cash payments and gave the correct change to the customer ensuring accuracy at all times- Successfully conducted card payments, gift cards, and vouchers- Called the cleaner when required Interpersonal- Ensured visitors to the store accurately enter their details into the sign-in book and then called the appropriate department manager- Requested and scrutinised customer ID for age restricted products such as alcohol, knives, and DVDs where appropriate- Took control of situations where a customer had felt let down by a situation- Spoke effectively to individuals with an ASD- Assisted disabled customers who required the use of a Mart-Kart- Regularly spoke to the Store Manager about the day's events, questions, and concernsOther Duties- Manned the Petrol Station kiosk when required- Authorised the use of fuel pumps to customers ensuring they were aged 16+Company Procedures- Carefully drove Mart-Karts back to the Charging Point when a customer had finished using one- Disposed of damaged stock correctly following company proceduresI completed the following Tesco E-Learning Courses: Checkout (Till, Self-Scan, and Scan As You Shop), Online Picking, and General Health & Safety.

Three Month Temporary Contract - 01/06/2019 to 31/08/2019Customer Service- Proactively met customer needs by understanding which items they were looking forLoss Prevention- Attached security tags to higher value merchandiseStock Management- Replenished stock when an item had run out- Scanned returns using the RFID reader Click and Collect- Collected online orders from the cupboard- Reported any missing orders to the supervisor immediately to track the location of the packageOther- Utilised the DPD Parcel Scanner to retrieve and collect customer packages