Jonathan Eccles

Jonathan Eccles Email and Phone Number

Customer Advice Product Manager @ Money Advice Trust
Kenilworth, GB
Jonathan Eccles's Location
Kenilworth, England, United Kingdom, United Kingdom
About Jonathan Eccles

Experienced Team Manager and CRM Subject Matter Expert with a proven track record of success in the not-for-profit sector. Passionate about delivering exceptional customer experiences, I have led teams of Advisers, fostering a positive and engaging environment while driving performance and service delivery. As a Subject Matter Expert for National Debtline, I play a crucial role in the development and testing of a new CRM and client portal, ensuring they meet the needs of both advisers and clients. With expertise in Microsoft Dynamics CRM, Microsoft Power BI, and Azure DevOps, I excel at project delivery and driving continuous improvement. I hold a Bachelor of Arts in Photojournalism and have gained industry recognition for my debt advice knowledge and leadership skills.

Jonathan Eccles's Current Company Details
Money Advice Trust

Money Advice Trust

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Customer Advice Product Manager
Kenilworth, GB
Website:
moneyadvicetrust.org
Employees:
179
Jonathan Eccles Work Experience Details
  • Money Advice Trust
    Customer Advice Product Manager
    Money Advice Trust
    Kenilworth, Gb
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  • Money Advice Trust
    Crm Subject Matter Expert
    Money Advice Trust Jan 2023 - Present
    18-month Secondment-Subject Matter Expert for the National Debtline service, to help ensure the development of the new CRM and client portal meets adviser and client needs. -Key tester of the new systems at all stages of development. -A CRM superuser to help with a positive and organised launch and implementation.
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  • Money Advice Trust
    Team Manager
    Money Advice Trust Mar 2017 - Jan 2023
    Birmingham, United Kingdom
    -Providing day to day leadership, operational management, coaching, support and motivation for a team of Advisers and Bank Team Managers, creating a positive and engaging environment and establishing effective communications, within the team and with stakeholders.-Managing team and shift performance and service delivery.-Proactively seeking opportunities for improvement, and embedding a culture of client focus and service excellence.-Reviewing, monitoring and developing team capability to ensure delivery of a quality service to clients and support the achievement of business KPIs and strategic objectives.-Fulfilling additional duties, such as providing data and reports, representing the Trust and undertaking relevant project work.
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  • Money Advice Trust
    Specialist Money Adviser
    Money Advice Trust Nov 2006 - Mar 2017
    Birmingham, United Kingdom
    -Providing tailored self-help and specialist money advice and support to clients, via telephone, email, and letters. -Communicating with clients in a supportive, empathetic, non-judgmental manner, whilst ensuring that productivity and quality targets are met. -Creating individual case records, gathering information about a client's situation, providing tailored advice through their preferred communication channel, and accurately recording details of the advice provided on customer relationship management (CRM) software.
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Jonathan Eccles Skills

Customer Service Attendance Management Communication Microsoft Office Consumer Credit Law Enforcement Of Judgments Money Management Health And Welfare Benefits Welfare Reform Personal Bankruptcy Debt Management Microsoft Crm Microsoft Excel Financial Analysis Photoshop Team Management Project Management Performance Management Coaching Mentoring

Jonathan Eccles Education Details

Frequently Asked Questions about Jonathan Eccles

What company does Jonathan Eccles work for?

Jonathan Eccles works for Money Advice Trust

What is Jonathan Eccles's role at the current company?

Jonathan Eccles's current role is Customer Advice Product Manager.

What schools did Jonathan Eccles attend?

Jonathan Eccles attended University Of Wales Trinity Saint David, Queen Mary's College, Basingstoke, John Hanson Secondary School.

What are some of Jonathan Eccles's interests?

Jonathan Eccles has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Poverty Alleviation, Human Rights, Arts And Culture.

What skills is Jonathan Eccles known for?

Jonathan Eccles has skills like Customer Service, Attendance Management, Communication, Microsoft Office, Consumer Credit Law, Enforcement Of Judgments, Money Management, Health And Welfare Benefits, Welfare Reform, Personal Bankruptcy, Debt Management, Microsoft Crm.

Who are Jonathan Eccles's colleagues?

Jonathan Eccles's colleagues are Michelle Johnson, Andrew Jawnyj (Cemap, Cerer), Theres Wade, Matthew Fern, Martin Hall, Hannah W., Grace Brownfield.

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