Jonathan Eccles
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Jonathan Eccles Email & Phone Number

Customer Advice Product Manager at Money Advice Trust
Location: Kenilworth, England, United Kingdom 4 work roles 3 schools
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Current company
Role
Customer Advice Product Manager
Location
Kenilworth, England, United Kingdom
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Who is Jonathan Eccles? Overview

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Quick answer

Jonathan Eccles is listed as Customer Advice Product Manager at Money Advice Trust, a company with 179 employees, based in Kenilworth, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Jonathan Eccles.

Jonathan Eccles previously worked as CRM Subject Matter Expert at Money Advice Trust and Team Manager at Money Advice Trust. Jonathan Eccles holds Bachelor Of Arts (B.A.), Photojournalism, 2:1 from University Of Wales Trinity Saint David.

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Money Advice Trust

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Profile bio

About Jonathan Eccles

Experienced Team Manager and CRM Subject Matter Expert with a proven track record of success in the not-for-profit sector. Passionate about delivering exceptional customer experiences, I have led teams of Advisers, fostering a positive and engaging environment while driving performance and service delivery. As a Subject Matter Expert for National Debtline, I play a crucial role in the development and testing of a new CRM and client portal, ensuring they meet the needs of both advisers and clients. With expertise in Microsoft Dynamics CRM, Microsoft Power BI, and Azure DevOps, I excel at project delivery and driving continuous improvement. I hold a Bachelor of Arts in Photojournalism and have gained industry recognition for my debt advice knowledge and leadership skills.

Listed skills include Customer Service, Attendance Management, Communication, Microsoft Office, and 16 others.

Current workplace

Jonathan Eccles's current company

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Money Advice Trust
Money Advice Trust
Customer Advice Product Manager
Kenilworth, GB
Employees
179
AeroLeads page
4 roles

Jonathan Eccles work experience

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Crm Subject Matter Expert

Current

18-month Secondment-Subject Matter Expert for the National Debtline service, to help ensure the development of the new CRM and client portal meets adviser and client needs. -Key tester of the new systems at all stages of development. -A CRM superuser to help with a positive and organised launch and implementation.

Jan 2023 - Present

Team Manager

Birmingham, United Kingdom

-Providing day to day leadership, operational management, coaching, support and motivation for a team of Advisers and Bank Team Managers, creating a positive and engaging environment and establishing effective communications, within the team and with stakeholders.-Managing team and shift performance and service delivery.-Proactively seeking opportunities.

Mar 2017 - Jan 2023

Specialist Money Adviser

Birmingham, United Kingdom

-Providing tailored self-help and specialist money advice and support to clients, via telephone, email, and letters. -Communicating with clients in a supportive, empathetic, non-judgmental manner, whilst ensuring that productivity and quality targets are met. -Creating individual case records, gathering information about a client's situation, providing.

Nov 2006 - Mar 2017
Team & coworkers

Colleagues at Money Advice Trust

Other employees you can reach at moneyadvicetrust.org. View company contacts for 179 employees →

3 education records

Jonathan Eccles education

Education record

John Hanson Secondary School
FAQ

Frequently asked questions about Jonathan Eccles

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What company does Jonathan Eccles work for?

Jonathan Eccles works for Money Advice Trust.

What is Jonathan Eccles's role at Money Advice Trust?

Jonathan Eccles is listed as Customer Advice Product Manager at Money Advice Trust.

Where is Jonathan Eccles based?

Jonathan Eccles is based in Kenilworth, England, United Kingdom while working with Money Advice Trust.

What companies has Jonathan Eccles worked for?

Jonathan Eccles has worked for Money Advice Trust.

Who are Jonathan Eccles's colleagues at Money Advice Trust?

Jonathan Eccles's colleagues at Money Advice Trust include Thomas Brook, Rajvir Nall, Amelia Lee, Agnes Geremek, and Jack Šporčić.

How can I contact Jonathan Eccles?

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What schools did Jonathan Eccles attend?

Jonathan Eccles holds Bachelor Of Arts (B.A.), Photojournalism, 2:1 from University Of Wales Trinity Saint David.

What skills is Jonathan Eccles known for?

Jonathan Eccles is listed with skills including Customer Service, Attendance Management, Communication, Microsoft Office, Consumer Credit Law, Enforcement Of Judgments, Money Management, and Health And Welfare Benefits.

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