Mark Summers Email & Phone Number

I am a confident and hard working individual. I enjoy working in a busy environment, providing excellent customer service and working to a high level of accuracy. I currently work as a Debt advice support officer for the Money Advise Trust taking information and budget sheet from clients so they can get the advice they need.In my previous role as a Customer Service Associate at Barclays I investigated PPI cases while liaising with the Financial Ombudsman in line with FCA guidelines. The role involved carrying out a full investigation based on internal and external evidence using in house operating systems. I also compiled final response letters to customers ensuring their complaints were resolved accurately and to the companies standard. Working these cases required attention for detail and needed to be resolved within a short space of time. At HSBC I worked as a collections advisor. I assisted customers in financial difficulty,completed Income and Expenditure forms while making payment arrangements based on the customers affordability to pay. This role required me to remain professional and offer empathy while working under pressure in order to get a solution in place. I also resolved complaints on a daily basis. I enjoy working on my own and can work as part of a team. I am IT literate, with a proven record of adapting to change and always looking to learn new skills. I understand the importance of confidentiality within my role and have always adhered to the processes and procedures set by my company. I am very driven and always work to the best of my ability. Key Skills • Proficient in Microsoft word,Excel and many computer systems • Excellent attention for detail and problem solving skills • Excellent team member and strong communication skills • Demonstrating empathy and understanding when talking to customers • Ability to work under pressure in a professional manner • Excellent organisation skills and stake holder management skills • Adhere to banking policies, streamline procedures and FCA compliant•. Adaptable to change and pro active

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  Colmers Farm School