Jonathan Eddy Email & Phone Number

Naperville, IL

Responsibilities:Supervise the NOC team.Work with the Sr. Consultants on process improvement and research/implementation of new tools/software to increase productivity and give greater visibility into client environments both onsite and in Azure.Develop dashboards and reports for internal daily use and for direct delivery to clients.Maintain an on-call.

Itasca IL

• MSP Operations and system monitoring
• Administer Technical screenings and participate in interviewing potential new engineers.
• Planned, organized, and implemented a migration of virtual servers from a datacenter in AZ to a datacenter in IL utilizing replicated standby servers, transferring all functions and services before decommissioning the.
• Design and implement best practices to improve customer experiences and reduce complexity
• Design and build a mobile wireless survey testing kit
• Proactively audit environments and develop remediation plans to reduce service events.

Des Plaines, IL

• Handled All aspects of the IT Infrastructure day to day and planning and implementation of new systems.Supported server infrastructure in a multi-site AD environment.Supported Enterprise level, Checkpoint firewalls.
• Migrate from a MS Exchange to a hosted Google Apps email solutionHold office wide trainings for new technology implementationsManage data cleanup and consolidationConfigure, monitor, and maintain a multi-server Active.

• Configure, monitor, and maintain a multi-server Active Directory domain
• Manage pc and user level security within the AD domain
• Implement and manage multi-tiered group policy based scripting specific to security groups for system maintenance and security
• Manually remove old crashed servers from the AD structure
• Transfer FSMO roles from an old AD server to prepare for removal of the physical server
• Manage 12 onsite servers and 4 at a remote location

• Manage implementation projects for control system installations at asphalt plants involving Windows based control computers attached to digital PLC controllers.
• Manage projects involving upgrades to client networks and server systems.
• Maintain Client networks and server systems, including Active Directory domains, Group policy management, scripting, Cisco routers, and Novel systems.
• Orchestrated a migration from a Novell 3.05 based system to a Windows Server 2003 environment using group policy based scripting.
• In charge of training new people for both on site installations and remote administration of client networks.
• Delegate tasks to other technicians for completion.

Mba, Business And Technology

MBA

Bs Network And Communications Management, Network Infrastructure Management And Telecommunications

Activities and Societies: President of the Computer Users Group (computer club)

Education record