Jonathan Eddy Email & Phone Number

Naperville, Il

Responsibilities:Supervise the NOC team.Work with the Sr. Consultants on process improvement and research/implementation of new tools/software to increase productivity and give greater visibility into client environments both onsite and in Azure.Develop dashboards and reports for internal daily use and for direct delivery to clients.Maintain an on-call rotation of 20+ in 3 physical locations.Work with other teams in the company on developing new service offerings.Train both clients and internal users on all tools related to our support suite.Assist in troubleshooting of Level 3 support issues.Projects:Implelented BrightGauge as a BI system including multiple Dashboards for daily use and reporting for tracking internal metrics and for client delivery.Implemented VMware Operations Manager and designed custom dashboards for display in the Network Operations Center.Migrated from a Dell Sonicwall GMS UMA appliance to a more robust, full server version of GMS for client firewall management.Designed, built and deployed an HP C7000 Blade Chassis with vFabric Virtual networking modules connected to a 7000 series, direct fiber-connected 3Par San.Migrated RMM system from Kaseya to Labtech for management of hosted and non hosted client infrastructures.Implemented monitoring and automated maintenance tasks within LabtechDeveloped automated maintenance scripts within LabtechTrained staff and administrators on the use/management of Labtech.Tested and implemented onsite and offsite backup solutions for VMware clusters.

Itasca Il

MSP Operations and system monitoring• Administer Technical screenings and participate in interviewing potential new engineers.• Planned, organized, and implemented a migration of virtual servers from a datacenter in AZ to a datacenter in IL utilizing replicated standby servers, transferring all functions and services before decommissioning the AZ datacenter.• Design and implement best practices to improve customer experiences and reduce complexity• Design and build a mobile wireless survey testing kit• Proactively audit environments and develop remediation plans to reduce service events.• Research new products on the market and evaluate them for possible deployment in internal and client environments. • Support client environments ranging from small office to multi-site, datacenter centric environments.• Migrated 2000 nodes from Kaseya RMM utility to LabTech.• Develop monitoring procedures within Labtech to cover software and hardware related issues on internal and client systems.• Develop Labtech scripts to automate basic tasks.• Design new infrastructures for client technology uplifts.• Implement a complete, multi-host, VMware testing environment complete with VDI capabilities.• Test and implement a multi-firewall centralized management and reporting system (GMS)• Design and implement Corporate wireless mesh networks including private and public access.• Diagnostics and upkeep of Dell Equalogic SANs• Implement and test a multi-site MPLS network including VPN failover.• Develop backup and disaster recovery strategies for clients using StorageCraft and Datto solutions

Des Plaines, Il

Handled All aspects of the IT Infrastructure day to day and planning and implementation of new systems.Supported server infrastructure in a multi-site AD environment.Supported Enterprise level, Checkpoint firewalls.• Migrate from a MS Exchange to a hosted Google Apps email solutionHold office wide trainings for new technology implementationsManage data cleanup and consolidationConfigure, monitor, and maintain a multi-server Active Directory domain covering multiple locations in 2 statesManage pc and user level security within the AD domainImplement and manage multi-tiered group policy based scripting specific to security groups for system maintenance and securitySystem Backup and disaster recoveryPlan and implement total server virtualization Plan and implement a redundant server structure for the ERP system keeping live, up to date data in two physical locationsConfigure software package deployment based on group membershipManage, analyze, and consolidate phone and data serviceManage office phone systemDevelop training for new email systemDevelop schedule for pc replacement Plan, schedule and deploy new PCs to replace aging machines and increase overall productivityManage an individual in completion of basic to moderate tasks and maintenance of infrastructure at manufacturing facilityImplement and manage an ISCSI SANManage VMWare V Sphere server cluster

• Configure, monitor, and maintain a multi-server Active Directory domain• Manage pc and user level security within the AD domain• Implement and manage multi-tiered group policy based scripting specific to security groups for system maintenance and security• Manually remove old crashed servers from the AD structure• Transfer FSMO roles from an old AD server to prepare for removal of the physical server• Manage 12 onsite servers and 4 at a remote location• Manage 90 onsite PCs• Develop, deploy and facilitate training for a virtual, multi pc environment for sales laptops• Manage redundant failover configuration of parallel T-1 Internet connections• Manage and update spam filtering system• Configure and implement OWA and OMA for exchange• Setup security for cell phones to directly connect to MS Exchange using wireless Active Sync• Create new users and delegate security• Setup VPN using routing and remote access in Windows Server 2003• Install and configure network health monitoring software• Manage network shares and network printers• Manage access permissions to shared locations• Handled the migration of all servers with in the company to a purely Windows XP\Sever 2003 environment.• Migration of MS Exchange 2000 to 2003• Implementation of company wide internal support and tracking system• Configuration and management of windows update server• Recover an MS Exchange server from a complete system crash and repair corrupted exchange database• Management of on site backup using a 16 tape library • Assist in planning, development, assembly and testing of custom biometric access devices• Planning for offsite storage and disaster recovery scenarios.• Implemented Group policy based scripting specific to security group memberships and access level permissions.• Made modifications to the fingerprint access devices as well as assisting in developing a strong, thorough release process.

• Manage implementation projects for control system installations at asphalt plants involving Windows based control computers attached to digital PLC controllers.• Manage projects involving upgrades to client networks and server systems.• Maintain Client networks and server systems, including Active Directory domains, Group policy management, scripting, Cisco routers, and Novel systems.• Orchestrated a migration from a Novell 3.05 based system to a Windows Server 2003 environment using group policy based scripting.• In charge of training new people for both on site installations and remote administration of client networks.• Delegate tasks to other technicians for completion.

Mba, Business And Technology

MBA

Bs Network And Communications Management, Network Infrastructure Management And Telecommunications

Activities and Societies: President of the Computer Users Group (computer club)

Education record