Jonathan Edwards Email & Phone Number

Raleigh-Durham, North Carolina Area

Administering and supporting all kinds of devices: from Macbooks and printers to some really niche pieces of hardware and software.

Raleigh, North Carolina

Raleigh, Nc

Trained specifically as an industry software / workflow expert.Assisted merchant teams by helping them understand item attribute upload, SKU creation, and maintenance workflows. Relayed complex database maintenance flows in layman's terms.Used both proprietary and industry-standard software to manage SKU attributes for a catalog encompassing ~$1 billion worth of merchandise.Constructed queries, using light SQL, to pull down specialized reports from internal databases. Formatted those reports, using Excel, for maximum readability.Assisted Product Information Management team in correcting SKU information aberrations and ensuring that multiple distribution centers receive the items they order.Helped incorporate the databases of recent Advance acquisitions into the master database.

Raleigh-Durham, North Carolina Area

Performed high-skill repairs on a variety of sensitive devices, including smartphones, tablets, laptops, desktops, TVs, game consoles, and MP3 players.Conducted thorough diagnostics on malfunctioning devices, keeping customers abreast of my progress at every step.Assisted customers (both over the phone and in-person) with software selection, installation, and usage.Utilized a ticket system to facilitate organization of repair and diagnostic tasks.Followed customer data protection protocols religiously.Helped train junior techs to handle all of the above responsibilities.

Durham, Nc

Instructed children in the use of Alice, a "code by numbers" version of the Java programming language.Main responsibilities included organizing of lesson plans, translating complex programming concepts into more understandable forms, and cooperating with my teaching assistant and supervisor to make sure my students produced robust animations and games.

Raleigh-Durham, North Carolina Area

Given new manuscript submissions, produced reports on their publishing potential and overall merit.Spent time learning the publishing process and connecting with authors and editors.Worked mostly from home, displaying self-discipline in meeting submission deadlines.

Computer Programming Certificate, Java And Associated Skills And Languages

Acquired skills in basic and advanced Java programming, as well as baseline skills in C, C++, and x86 Assembly. Studies were focused.

Bachelor'S Degree, Creative Writing

Bachelor'S Degree, English - Creative Writing

Captain and President of CIA improv troupe. Graduated with a minor in Japanese after 4 years of classes. Attended summer writing workshop.