Jonathan Edwards Email & Phone Number

Louisville, Kentucky, United States

Manages a Team that designs custom datasets and perform remote installations for a variety of brands across the Restaurant Industry. Work with all departments at QSR to continue to innovate and create new customer-rich configurations that not only enhance customer experience but also the staff experience in both the front and back of house kitchen. Travel to Industry Tradeshows such as the National Restaurant Association, MURTEC, and FSTEC. I configure the tradeshow datasets and design while also working the show floor with our Sales Team.

Louisville, Kentucky, United States

Served in a dedicated tiered support role where I worked on advanced issues with individuals in the Restaurant Industry. Worked to create better internal documentation and communication between teams within QSR. Continued to work with our development team to troubleshoot and test customer driven and internal escalations.

Louisville, Kentucky, United States

Worked in proprietary software to support various Restaurant Concepts succeed in their Kitchen. Created detailed Escalations to provide our Development team with the information they needed to address customer needs. Regularly worked hand in hand with both Kitchen and IT Professionals.

3rd shift lead where I manage the oversight of various projects that require extensive knowledge to perform without error. These projects are vital to client satisfaction and retention.

Louisville, Kentucky Area

I led a team of 8 sales persons to meet our corporate goals of sales. Our Department was always in the top 3 in our District and top 300 in the Company. I would work on marketing strategies with bundles and placement of product. I would also assist in hands on training with employees.

Louisville, Kentucky Area

I was responsible for accurately loading various boxes onto the aircraft for UPS. My job required an eye for details due to the fact that there are various hazardous materials that could endanger an aircraft if improperly loaded.

C# Development

Completed and passed the C# Development program through Code Louisville.

Front-End Web Development Certificate

Completed and passed the Code Louisville Front-End Web Development program that encompasses HTML, JavaScript, and CSS.

Computer Information Systems, 3.0

Activities and Societies: Phi Delta Theta