Nick Brown Email & Phone Number

London Area, United Kingdom

London, United Kingdom

• Within this role I took responsibility for all new business sales for QSR division of Call Systems Technology sales. Responsibilities include:
• Full end to end control of all new business sales cycles, from initial contact to account hand over
• Responsibility for pricing strategy for new clients in line with profit/ revenue expectations
• Strategic targeted sales activity across two product lines
• Training and management of direct report
• Personal management of large opportunities, extended sales cycles and pilots

• This role saw me take responsibility for multiple accounts within the QSR division of Call Systems Technology as well as seek new business opportunities. Responsibilities include:
• Meeting annual sales targets and monthly revenue expectations
• Account management overseeing 15 key accounts
• Ensuring profitability targets are met through all sales and service revenue activities
• Holding regular account reviews with clients to meet and asses needs
• Identifying new revenue opportunities for business development

• This was a graduate internal sales position teaching me the fundamentals of the sales process and sales administration. This role included personal sales targets for communications division at Call Systems Technology..
• Meeting annual sales targets and monthly revenue expectations
• Identifying and contacting prospects through cold calls and emails
• Working with the marketing team to assist with targeted campaigns
• Being the first point of contact for incoming sales enquires
• Distributing leads to business development team based on market sector

Thorpe PARK

• This role saw me take on the duty management shifts for the Guest Services team at Thorpe Park as well as managing the long term success of the department. Responsibilities include:
• Duty management of Guest services team
• Handling all escalation complaints across entire park
• Responsibility for customer satisfaction for up to 13,000 guests
• Ensuring KPI’s in relation to guest satisfaction scores are met and exceeded
• Ensuring SLA’s for post visit contacts are maintained

Thorpe PARK

• This role saw me take on the duty management shifts for the Admissions team at Thorpe Park as well as managing the long term success of the department. Responsibilities include:
• Duty management of Admissions team
• Ensuing up to 15,000 customer daily flowed through the admission process
• Management of up to £30,000 cash daily
• Cashing up hosts and checking for errors
• Managing ticket stock of £500,000