Yoon-Mi Kim Email and Phone Number

• Led a dynamic process team, leveraging information gathering techniques, conducting comprehensive gap analyses, and translating requirements into actionable plans to drive efficiency and innovation.• Scoped business requirements, conduct thorough investigations, and implement suitable tooling solutions.• Managed the delivery of high profile R&D projects.• Managed automation projects for company wide ITSM system.• Facilitated weekly project meetings to track progress, identify risks, and resolve issues.• Skilled at leading meetings and fostering effective communication among ELT and key stakeholders.• Quality assurance tester for 3rd party applications prior to internal release.• Log, track and analyse root cause of all bugs reported in both internal and external reports, leading to improved data accuracy and reliable reporting for strategic business planning.• Ownership of the implementation project for the company wide ITSM system.• Ownership of change management of company wide ITSM system.• Administrator for several internal systems.• Managed the transition of data to new systems from sales, ticketing systems, finance and PSA• ISO:27001 Internal Auditor

• Gathered data for an analytics project based on Microsoft Data Warehouse and Power BI dashboards. Ran the project data migration, defined and implemented ELT pipelines and Power BI KPI reports and dashboards.• Improved operational processes, systems and performance• SME for ITSM and PSA.• Enhanced efficiencies by implementing new PSA systems and business processes• Generated comprehensive financial and resourcing reports for ELT to inform decision-making processes.• Supported the Sales Department and Project Managers• ISO:27001 Internal Auditor - conducted comprehensive audits to ensure compliance with ISO 27001 standards, assessing the effectiveness of information security management systems and identifying areas for improvement.

• Performed gap analysis on existing systems, improved productivity and reduced costs by 80% by developing a new website and implementing automated processes.• Initiated strategies to enhance the charity's visibility, increase public engagement and secure donations• Led the delivery of all fundraising projects, including the largest annual event, increasing donations by 250% in 1 year. • Maintained strong relationships and communications with donors• Developed and maintained detailed project schedules, work plans, and status reports.• Managed project budgets, ensuring all projects were completed within financial constraints.• Responsible for budgeting and financial accounting, including month end reconciliations, government audits and quarterly BAS.

• Processed customers invoices, credit and statements for the business and legacy companies• Handled customer billing enquiries, investigating and resolving any issues or complaints.• Increased efficiencies by 200% by automating the manual billing systems

• Managed the purchase ledger and nominal ledger• Recorded and coded the supplier invoices• Performed supplier statement reconciliations• Prepared month end journals• Processed the invoicing for all legacy companies

• Primary contact for customer enquiries regarding billing, services and technical issues, triaging if necessary.• Produced monthly reports tailored for each department's specific needs.• Managed complex diaries for the Chairman, Engineers and Sales Team• Scheduled appointments and meetings• Conducted administrative and clerical duties• Created and embedded sales and order processes which enhanced efficiencies