Jonathan Frances phone numbers
Security Engineer building on 4 years experience leading projects and operations in fast paced and challenging MSP and MSSP environments. Focussing primarily on engineering security cloud solutions for SIEM, Identity, Access, Applications, Operations, and Compliance.Over the previous four years I've worked with colleagues and clients alike, developing strong communication skills along the way to solve problems and build relationships. By collaborating with senior engineers across platform, networking, and cloud teams, I've honed technical skills and participated in delivering projects and supporting issues from L2 to L3 and beyond.Proficient in building and maintaining solutions for a modern workplace using Active Directory, Windows Server OS, Microsoft Azure, Microsoft Sentinel and Defender, O365 Admin including Exchange, Intune, Entra, and Purview, as well as strong familiarity with my preferred operating system, Linux. Advanced knowledge of Microsoft PowerShell, and generalist knowledge of scripting using Bash, and Object Oriented Programming with C#, C++, Python, Ruby and web development.
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Security EngineerKpmg AustraliaMelbourne, Vic, Au
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Security EngineerOreta Jun 2024 - PresentMelbourne, Victoria, AustraliaSupport Security Operations Centre operations via development and integration of existing infrastructure and services software with a Cloud SIEM deployment. Audit and assess existing security settings across Identity, Access, Applications, Operations, and Compliance. Work within a team to provide regular improvements and to provide technical support for security related issues, incidents, and service requests within an ITIL framework. -
Lead Service Desk | Security AdministratorOreta Nov 2023 - May 2024Melbourne, Victoria, AustraliaCollaborated with lead Security Engineer to develop and deploy a Cloud SIEM solution from the ground up to support the work of the security operations centre practice. Deployed integrations via Azure Logic Apps, Azure Lighthouse, and conducted rigorous compliance reviews to meet requirements for secure RBAC and resource management.Achievements: Recognition for exceptional dedication by assisting the Incident Response (IR) teams in securing customers environment. Commended for expertise with the customer's endpoint protection suite that was pivotal in delivering results in less than an hour.
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Senior End User Support SpecialistOreta Oct 2023 - Nov 2023Melbourne, Victoria, AustraliaIn addition to existing responsibilities included with my existing position as a End User Support Specialist, as the Senior member of the service desk team I also resolved escalated requests and issues up to an L3 level, liaised with clients including executive staff to co-ordinate requests and manage changes. By providing coaching and mentoring to junior members of the team I aided in maturing the team's technical and soft skillset, reducing ticket resolution times and improving customer satisfaction.Achievement: developed a PowerShell script to handle automatic sign off of user sessions from the customer's Citrix Desktop environment including unmounting of VHDX drives and handling of corrupted profiles, saving an average of 30 minutes per request.
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End User Support SpecialistOreta Nov 2021 - Oct 2023Melbourne, Victoria, AustraliaProvided L2-2.5 issue resolution and troubleshooting for remote MSP customers, managing incoming requests (via telephone, email or the ITSM portal) promptly and with high quality and conscientious support in accordance with assigned SLAs.I also performed logging of all requests via an ITSM system including documenting troubleshooting support provided and resolution details for future reference.Worked with senior staff to escalate incidents or requests which require additional expertise to next level support teams and maintain contact with them to confirm resolution. Lastly, I set-up, deployed and/or maintained end user hardware and software including thin clients and printers and assisted in the creation and maintenance of appropriate IT Service Desk processes and generate documentations as required.
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East And Southeast Asia AnalystForeign Brief May 2017 - Dec 2020Canberra, AustraliaForeign Brief is an industry-leading source of geopolitical risk insights.We help our customers make sense of the world. Like a translator, our mission is to decipher complex global events in a coherent and contextualised way.Our team of global analysts produces daily assessments on the most critical political, economic and strategic developments. By linking current events to medium- and long-term geopolitical trends we provide actionable, forward-looking analysis on global risk developments.Our products cover a wide array of timelines, including Daily Briefs, Weekly Briefs, medium-term Risk Insights, yearly forecasts and long-term strategic analysis. We pride ourselves across these timelines to provide a complete picture of the international landscape.Finally, unlike others, we only focus on the developments that matter. If you want a curated array of assessments on issues that affect how the world works – from territorial disputes in the South China Sea to unrest in Turkey – Foreign Brief’s got you covered. -
Administrative AssistantThe School For Excellence Mar 2017 - Jul 2018Melbourne, AustraliaThe School For Excellence (TSFX) provides educational services designed to help students maximise their Year 11 and 12 scores.Since 1991, our proven range of tuition classes and lecture programs has consistently seen many of our students appear among the top 100 performers in the state, with hundreds achieving perfect subject scores each year.
Jonathan Frances Skills
Jonathan Frances Education Details
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Computer And Information Systems Security/Information Assurance -
China In Antarctica -
Political Science And Government -
Kardinia International CollegeEnglish, History: Revolutions, Legal Studies, Media, Visual Communication
Frequently Asked Questions about Jonathan Frances
What company does Jonathan Frances work for?
Jonathan Frances works for Kpmg Australia
What is Jonathan Frances's role at the current company?
Jonathan Frances's current role is Security Engineer.
What is Jonathan Frances's direct phone number?
Jonathan Frances's direct phone number is +614107*****
What schools did Jonathan Frances attend?
Jonathan Frances attended Swinburne University Of Technology, La Trobe University, The Australian National University, Kardinia International College.
What are some of Jonathan Frances's interests?
Jonathan Frances has interest in Economic Empowerment, Civil Rights And Social Action, Education, Environment, Science And Technology, Human Rights, Arts And Culture, Health.
What skills is Jonathan Frances known for?
Jonathan Frances has skills like Communication, Ethics, Management, Policy Analysis, Research, Strategic Planning, Web Design, Public Relations, Web Development, Web Services, Javascript, Html.
Who are Jonathan Frances's colleagues?
Jonathan Frances's colleagues are Jemma Horsley, Emilia Lunny, Nicholas Mccauley, Virginia Rosenberger, Safi Wheeldon, Lucy Lamb, Yaping W..
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Jonathan Frances
Ia-Ipr De Langues Vivantes Spécialité Anglais Chez Education NationaleGreater Paris Metropolitan Region1hotmail.com -
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