Jonathan F. Email & Phone Number

United States

Remote

• SMB Relationship Manager II
• Work with existing merchants selling company’s products and/or services.
• Inbound/Outbound Support Customer service needs
• Review accounts holistically and identify new opportunities for merchants to improve the way they accept payments.
• Provide a best-in-class merchant experience.
• Protect attrition.

Philadelphia, Pennsylvania, United States

• Customer service Proficient.Work closely with the IT team to ensure all financial data is secure.
• Develop customer engagement and provide excellent customer experience
• Handle cash, check, and credit and debit card transactions with customers.
• Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them.
• Market services and acquire sales through the Acceptance NOW program.
• Handle the tasks of developing and maintaining accounting spreadsheets in finance function.

San Diego, California

• Provided companionship - including assistance with walking, cleaning and meal preparation.
• Contributed to a positive living environment to enhance client's quality of life.
• Provided daily living in-home support services which include health maintenance activities
• Performed light housekeeping activities such as dusting, sweeping, changing linens and cleaning bathrooms.
• Helped clients with a range of motion exercises.
• Created and maintained a continuous fun environment for clients.

San Diego, California

• B2B. Market for IT initiatives.
• Handled and resolved customer issues at my end without any delay.
• Maintained a positive and helpful attitude.
• Professionally answered account related questions in a fast paced and busy environment.
• Took inbound calls and placed outbound collections calls.

San Diego, California

• Responsible for Quality Assurance with telemarketing calls from sales representatives
• Investigated customer problems and provide speedy resolutions.
• Answered incoming calls and provide information relevant to the service or product asked for.
• Made outbound calls to customers as part of after sales services.
• Replied to email queries and handle difficult situations calmly.

San Diego, California

• Improved and drove a high level of excellent customer service through recognition, coaching and increasing employee morale.
• Looked after the company policies, and procedures, and ensured high standards of customer service.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Efficiently resolved problems or concerns to the satisfaction of all involved parties.
• Hired, trained, and supervised employees.
• Inventoried stock and reordered products according to needs of the business.

Greater Detroit Area

• Greeted passengers as they arrive and check their tickets.
• Guided passengers with finding their seat, escort them to their seats and help them place their baggage.
• Ascertained that all passengers are safely seated and belted in.
• Checked each seated passenger to ensure their safety and comfort.
• Demonstrated the use of safety equipment such as oxygen masks and offered advice on what to do during emergency situations.

Chula Vista, California, United States

Decorate cakes. Ice cream scooper

Chula Vista, California, United States

Cafe, serving coffee and catering food.

Bachelor Of Applied Science - Basc, Behavioral Sciences

Certificate, Airline Flight Attendant

Activities and Societies: Hospitality and tourism

Diploma