Jonathan G. Email & Phone Number

Greenock, Gb

Glasgow, Scotland, United Kingdom

Station Team Manager for the City South area within the ScotRail Customer Operations team.I manage a number of customer service, station and travel shop staff across a large geographical area. I am also responsible for making sure that the stations I manage are clean, tidy and welcoming for our customers. It is also my job to ensure that our stations meet strict service quality, health and safety and internal auditing standards at all times. In addition to all of… Show more Station Team Manager for the City South area within the ScotRail Customer Operations team.I manage a number of customer service, station and travel shop staff across a large geographical area. I am also responsible for making sure that the stations I manage are clean, tidy and welcoming for our customers. It is also my job to ensure that our stations meet strict service quality, health and safety and internal auditing standards at all times. In addition to all of the above, I am also a fully qualified train dispatcher, dispatching intercity train operators from Motherwell station. Show less

Glasgow, Scotland, United Kingdom

Leading the team responsible for delivering all aspects of the permanent train timetable at ScotRail - from train timing, station workings, and vehicle diagraming (and deciding on overall train capacities), to the production of train timetables and the delivery of accurate on train passenger information (PIS) data across most of the ScotRail fleet.ScotRail operates c. 2000 passenger trains a day, and this team plays a vital part in keeping our customers moving and in helping them get… Show more Leading the team responsible for delivering all aspects of the permanent train timetable at ScotRail - from train timing, station workings, and vehicle diagraming (and deciding on overall train capacities), to the production of train timetables and the delivery of accurate on train passenger information (PIS) data across most of the ScotRail fleet.ScotRail operates c. 2000 passenger trains a day, and this team plays a vital part in keeping our customers moving and in helping them get to where they need to be each day.I was also responsible for the management, training and development of the three planning and compliance managers who work in the team. Show less

Glasgow, Scotland, United Kingdom

Manager in the Service Planning team for ScotRail, where I undertook various aspects of short term and long term train planning (train timing, vehicle diagramming and train crew diagramming).

Glasgow, Scotland, United Kingdom

Seconded to work as an Operations Service Manager on a temporary basis in the Route Operational Control Centre based in Glasgow. When on duty, I managed the train service across Central Scotland and the network north/highland side of the business, managing traincrew and vehicle resources each day, ensuring our customers were kept on the move.

Glasgow, Scotland, United Kingdom

Supervising the Customer Service Desk in the Braehead Centre store, one of the biggest in Scotland. Overseeing returns and exchanges, undertaking tannoy announcements as necessary and delegating work to other members of staff when required. I also assisted sales floor staff in merchandising the store when required.

All Around The Uk

Representing Glasgow University at student roadshows across the UK, and promoting the establishment to prospective students.

Ma (Hons) (Soc Sci), Public Policy, 2:2 Second Class Honours

Activities and Societies: Public Policy Society, 2010/11 Class Representative for single honours Public Policy, Queen Margaret Union (QMU).

2 X Highers (A, B)

High School, 5 X Highers (A, B, B, B, B)

Activities and Societies: Public Speaking Team, Inverclyde Schools Peace Initiative, Young Enterprise, Prefect, Mentor, Head Boy, Dux