Jonathan Gale Email & Phone Number

United States

San Francisco Bay Area

Managed site services for a 2 million sq. ft. portfolio across five Bay Area sites, excelling as the go-to point for vendor escalations. Demonstrated prowess in performance management, vendor optimization, and procurement alignment. Spearheaded flagship site mobilization, introduced cost-saving measures, enhanced service delivery, and championed collaborative client partnerships. Known for financial acumen, maintaining 1% KPI adherence, and upholding fiscal discipline.

London, England, United Kingdom

Developed a comprehensive 36-month Capital Asset Plan for long-term facility investments and directed a dynamic team of eleven, ensuring compliance, soft and hard services excellence, and efficient janitorial and M&E operations.Championed sustainability, spearheading Article 8 initiatives and introducing impactful incentives. Led change management efforts for agile working transitions. Orchestrated successful consolidations, expansions, and fit-ups, including move management and… Show more Developed a comprehensive 36-month Capital Asset Plan for long-term facility investments and directed a dynamic team of eleven, ensuring compliance, soft and hard services excellence, and efficient janitorial and M&E operations.Championed sustainability, spearheading Article 8 initiatives and introducing impactful incentives. Led change management efforts for agile working transitions. Orchestrated successful consolidations, expansions, and fit-ups, including move management and mobilization. Upheld unwavering compliance with Cushman & Wakefield and client best practices, statutory regulations, Quality, and EHS standards.Served as a crisis management expert, swiftly resolving critical situations. Fostered a customer-centric ethos, consistently delivering excellence in Cushman & Wakefield Customer Care. Directed decoration and fit-out projects, enhancing functionality and aesthetics. Ensured meticulous alignment of risk assessments and method statements with business needs and industry best practices. Show less

Wellington & Wairarapa, New Zealand

Orchestrated seamless operations for ANZ's Corporate Hub, encompassing 155,926 sq. ft. and 1,330 employees. Known for strategic leadership in optimizing critical services, including M&E, cleaning, catering, security, front-of-house, and mailroom functions. Proficiently managed onsite contractors, maintaining rigorous KPI and SLA standards, while executing precise financial reconciliations and achieving a remarkable 48% cost-saving through contract negotiations. Ensured unwavering safety and… Show more Orchestrated seamless operations for ANZ's Corporate Hub, encompassing 155,926 sq. ft. and 1,330 employees. Known for strategic leadership in optimizing critical services, including M&E, cleaning, catering, security, front-of-house, and mailroom functions. Proficiently managed onsite contractors, maintaining rigorous KPI and SLA standards, while executing precise financial reconciliations and achieving a remarkable 48% cost-saving through contract negotiations. Ensured unwavering safety and compliance by meticulously overseeing contractor adherence to H&S protocols and played a pivotal role in crisis management during seismic events, facilitating the rapid reopening of corporate sites and branches.Additionally, coordinated vendors for repairs to retail branches, ensuring the timely engagement of qualified vendors, managing vendor relationships, overseeing repair scheduling, and tracking vendor performance to maintain operational excellence and minimize branch downtime. Show less

Sydney, Australia

Delivered unparalleled, tailor-made solutions, drawing upon expertise to provide elite American Express cardholders with unmatched travel, concierge, and card services advice.

Brighton, United Kingdom

Experienced Team Leader in After-Hours Travel & Card Services. Managed a Team of 10 for Elite American Express Card Members. Expert in Client Escalations and issue Resolution. Client Relationship Cultivation. Exceptional Consulting Skills for Best-in-Class Customer Service Delivery.