Jonathan Germain Email & Phone Number

Irvine, CA

• Manage largest corporate accounts, acting as the main liaison and representative of company
• Grew annual revenue 12% year over year
• Provide exemplary client account management with 0% attrition since hire date
• Lead major client implementation projects across portfolio of all product offerings

- Maintained and expanded all strategic accounts equaling 70-80% of all corporate revenue- Managed relationship with key operational partners including sponsor bank, network partner, and fulfillment house- Responsible for vetting and onboarding of all new accounts including due diligence, bank approval, program parameters on network partner platform.

- Directly managed up to 15 client account executives and customer service representatives with the Customer Service and Client Relations department.- Managed third party Customer Service support Call Center - Implemented process improvements, updated policies and procedures, and benchmarked best practices through customer feedback, customer surveys, and.

- Responsible for the establishment of new business and expansion for existing client accounts within the assigned territory.- Led cross-functional teams through strategic planning, creative solution development, and implementation of new ideas to improve operational performance and profitability.- Developed proposals, client presentations, applications.