Jonathan Gray Email & Phone Number

United Kingdom

Leicestershire

The creation of a new company with a desire to change an Industry.www.thedrainagerepaircompany.com• Responsible for service delivery, growth and development.• Develop a close working relationship with a wide range of senior client representatives. • Deliver monthly management information to all clients and addressing any performance shortfalls.• Liaise with policyholders and clients in service related issues. • Sourcing and Completing RFI’s. • Establishing Brand, Corporate ID, Marketing and overall service delivery of the Organisation.

Birmingham, United Kingdom

Client Account Manager (September 2012 to present)For Mat Lab Ltd, a specialist supplier to the Insurance Industry• Responsible for service delivery, growth and development of several client accounts, resulting in significantly increased turnover.• Maintenance and development a close working relationship with a wide range of senior client representatives. • Deliver monthly management information to all clients and addressing any performance shortfalls.• Liaise with policyholders and clients in service related issues and took an active role in resolving high level complaints.• Sourcing and Completing RFI’s. • Improving Brand, Corporate ID, Marketing and overall service delivery of the Organisation.

Uk Wide

Supplier Manager (October 2010 - Sept 2012)For InFront Innovation, a claims management specialist.During my period of tenure at InFront Innovation, I transformed a collection of suppliers into a structured Supply Chain panel which subsequently delivered previously unprecedented savings.• Created a specialist supplier network covering the UK• Implemented periodic supplier reviews.• Introduced adherence to SLA’s & KPI’s.• Developed reporting mechanisms and analysis of Management Information.• Developed and implemented a fixed fee service menu for all procured services, UK wide.• Liaison with key clients, loss adjusters, contractors, internal branches and other internal support departments. • Audited performance and streamlined operations. • Significant achievements included an annual saving of almost £1million.

Nottingham, United Kingdom

Supplier Manager (November 2007 - Oct 2010)For Crawford & Company Loss Adjusters.• Brought supplier management in-house• Made significant savings• Recruited and managed a small team to oversee suppliers internally• Introduced Monthly MI to analyse SLA’s & KPI’s• Liaison with key clients, Insurers and Local Authorities and other internal senior managers and Directors,• Audited performance and streamlined operations both internally but also the suppliers methods of working.