Respond quickly all inbound communications from B2B and B2C clients, to meet customer needs and resolve problems in a timely manner.Import, fulfill and route orders according to client SLA's, requested delivery dates and urgency.Troubleshot order-related issues, provide solutions that ensure customer satisfaction and retention whilst also being cost efficient to the business.Managing omni channel sales and our 3rd party accounts, ensuring SLA performance adhesion.Proactively contribute to achieving team targets and KPI through effective communication, efficient organisation skills and a high attention to detail

Maintained frequent interaction with senior managment to measure KPI's and determine areas of improvement. Addressed and resolved customer inquiries to foster superior standards of service and repeat business. Helped oversee the daily operations of the store, managing staff and inventory.Liaised between managers and employees, communicating concerns and expectations to appropriate parties.

Utilised knowledge of product and service to recommend and appropriately up-sell according to customer needs. Handled escalated customer issues, driving customer satisfaction and repeat business.Provided coaching and training to new-starters on duties, company policies and best practices.

Brand Manager for several premium brands including:SamsoniteFossil GroupHay.dk