Jonathan Groome Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Atlanta, Georgia, United States

Leading a team of 8 managers and supervisors deployed on a UPS Healthcare Enterprise book of business worth $1.2B annual revenue. Focused on supporting commercial revenue opportunities, partnering with internal/external customers on new solutions initiatives, and working cross functionally to drive operational excellence. Coach and mentor my team on career development, customer return on investment value quantification, Customer Solutions portfolio training, and continuous improvement projects.

Atlanta, Georgia, United States

• Develop, sell, and execute consulting projects that align with Enterprise Healthcare clients’ objectives to improve their bottom line. Quantified clients’ average annual savings at $20M+. • Consulting practice areas encompass Supply Chain Optimization, Engineering, IT, and Sustainability. • Conduct financial benchmarking for clients using competition and healthcare sector indices to identify best candidate consulting projects, corresponding ROI, and valuation impact. • Manage consulting projects’ joint internal and external teams through implementation and subsequent increase in valuation achievement.• Partner with clients to improve margins by developing better capital expenditure strategies, optimizing fixed and working capital, and reducing costs.• Grow UPS Enterprise Healthcare accounts' revenue across all business units by leveraging the UPS consulting portfolio.

Atlanta, Georgia, United States

• Led a team of 16 managers deployed on 48 Enterprise accounts with $2B annual revenue. • Global Program Management is responsible for the retention, operational quality, & customer experience of UPS’s top clients comprising 325 accounts with $10.7B annual revenue. • Analyzed & integrated all UPS business units’ Customer Solutions groups globally. Identified common work activities in order to consolidate, reallocate, and redeploy recovered resource bandwidth.• Redesigned Global Program Management’s scope of work, engagement process, and account tier system to encompass all UPS services while maximizing bandwidth and ROI for the group’s 205 managers & 124 staff.• Conducted activity-based costing analysis and managed ongoing productivity study to optimize Global Program Management’s scope of work and profitability. • Achieved 25% new bandwidth at resource neutral saving $10M.

Atlanta, Georgia, United States

• Led strategic development, staffing, training, and implementation of new Client Analyst group for North America to maximize account retention and growth for 1295 International Freight Forwarding, Logistics & Customs Brokerage accounts with $4.7B in annual revenue. • Defined analytic criteria to segment all accounts to provide consistent support. • Created five delineated account tier groups & customized scope of work for each.

Atlanta, Georgia, United States

• Promoted to Atlanta City Manager. Managed a team of 80 people and the entire portfolio of International Freight Forwarding and Logistics products and services, including Air and Ocean Import / Export and Customs Brokerage. - Achieved 100% Net Revenue and Operating Expense plans. • Developed strategic planning initiatives jointly with key accounts in order to improve solvency internally and externally. - Achieved 100% account retention.- Conducted engineering work measurement studies and activity-based costing analysis to improve solvency and optimize operating expenses.

Charlotte, North Carolina, United States

• Promoted to Charlotte City Manager after acquisition of Fritz Companies, Inc. • Integrated UPS Global Forwarding Services and Fritz Companies, Inc. account bases and operations into new UPS Supply Chain Solutions Charlotte entity. - Achieved 100% account retention.• Led the newly combined Charlotte office staff of 30 people and the entire portfolio of International Freight Forwarding and Logistics products and services, including Air and Ocean Import / Export and Customs Brokerage. - Achieved 100% Net Revenue and Operating Expense plans.

Charlotte, North Carolina, United States

• Managed Charlotte office’s International Freight Forwarding products and services. • In charge of sales, marketing, financial, and operational components of North Carolina Area. • Defined area sales targets, budget, and forecast. Procured new International Import / Export accounts. • Exceeded net revenue plan every year. Achieved cumulative growth of 118% during tenure.• Recognized as only Area Manager in region to exceed net revenue plan every year.• Earned U.S. Customs Brokers License.

Chicago, Illinois, United States

Developed and sold international air and ocean freight forwarding services to importers/exporters in the Chicago area. Ranked consistently in top 10% for new business and net revenue generated.

Tokyo, Japan

Managed the Industry Division’s expense, resource and profit figures regarding monthly, quarterly, and annual levels of forecast, redeployment, and allocation of fixed and variable costs.

Tokyo, Japan

Instructed communication and labor relations courses to Japanese executives, managers and support staff for corporations including IBM, Mitsubishi Bank, Canon, Fuji Film and BMW.