Jonathan Guy Email & Phone Number

Canada

Denver, Colorado

Lead Technical Writer for Ping Identity products

Halifax, Nova Scotia, Canada

I perform the documentation wizardry for our awesome PingAccess product. Please feel free to ask me any questions about Ping Identity or our super cool Identity Access Management platform!

Specializing in providing high quality documentation services to the software industry. Services include:- Automated document conversion- Automated data migration- Requirements definition- Project scoping- Project leadership- Content authoring- Proofreading and editing- Archiving- Post-production maintenancePast documentation projects include report authoring and creative writing, user reference and technical configuration guides, and large scale document conversion. Client types include pharmaceutical, gaming, networking, government, mobile communications, and non-profit.Extensive experience with various authoring tools and related software. Able to quickly learn new tools as necessary.Strong technical aptitude with a background in software programing that allows for in-depth understanding of software and subject matter. Highly analytical, often actively engaged with business analysis, software design, product testing and debugging.I specialize in document conversions and data migrations through the use of custom software scripts. Current projects include conversions to MS Word, HTML, and XML from PDF, FrameMaker, MS Word, HTML, and XML.Perform strongly both as a leader and member of writing and project teams. Often subject to and perform best in goal-oriented, fast-paced, stressful environments.Working efficiently and writing with the audience in mind, allow me to show you that the art of high quality technical writing is not lost.

Senior Technical Writer working with a major real time communications software and hardware provider. Supported several projects and writers, also the SME and trainer for the wide variety of systems and tools used both in and out of the documentation space by a dynamic team of colleagues with varying skill levels.In addition to writing and support, specialized in automated document/data conversion and migration through the use of customized software scripts. Projects included the conversion of PDF, FrameMaker, and MS Word source files to proprietary CMS-based XML.

Senior Technical Lead overseeing technical aspects of support operations for major software provider.