Jonathan Hacking Email & Phone Number

Hayward, California, United States

• Ensured customer loyalty by providing friendly service.
• Regularly recognized by customers for my abilities to handle difficult customers and situations.
• Noted for my strong work ethic, I regularly get assigned tasks that require precision and attention to detail.
• Demonstrated team centered approach to solving issues and ensuring that the store runs well and everyone is taken care of provides opportunities to work in other stores besides my home location.
• Offered the opportunity to work in pharmacy and passed the PCTB Pharmacy technician test but chose to remain in my most useful role of Designated Hitter, which allows me to work in both pharmacy and front end of the.

Morrisville, NC

Assist clients with business critical issues in regards to their NetApp FAS series filers including panics, recurring errors, SAS loop troubleshooting, Fiber Channel shelf loop troubleshooting, and Data ONTAP 7 and Cluster mode errors,I effectively managed my cases and ensured regular communication with the clients and other appropriate stakeholders while.

Orem, UT

• Used Java to write a notes formatting and templates tool to assist in clear entries in the ticketing system
• Assisted clients in India and Asia on a regular basis and overcame language barriers
• Assisted NetApp clients with routine problems with their NetApp products.
• Gathered triage information in preparation to escalate cases that I didn’t have the resources or experience to solve.

Greater Salt Lake City Area

• Demonstrated adaptability by taking calls from additional accounts that were not my primary responsibility
• On the Quest Diagnostic account were chosen to execute a proof of concept that was implemented on other teams throughout the call center
• Assisted Microsoft employees with routine issues with their email, MS Office products, network connectivity, and user accounts.
• Gathered escalation information to send to higher levels within Microsoft when the issues proved more than my skill set so as to identify critical issues and solve problems with the software before it went to market.

• Rewrote the entire knowledgebase for emachines.net account
• Within 9 months became the top Agent on the shift
• Assisted eMachines.net clients with connection issues to eMachines.net dial up internet as well as issues with third party browsers and mail clients.
• Assisted eMachines clients with the hardware and software that came with their eMachines computers.

Preached the gospel of Jesus Christ among the Hatians in the Boston, MA area.

Bachelor'S Degree, Network Engineering; Instructional Design Emphasis

Graduated May 2012

Aas Cit, Computer Information Technology, Instructional Design Emphasis

At LDS Business College I studied Computer Information Technology with an emphasis in Instructional design and Computer Based Training.

Diploma

Activities and Societies: Future Business Leaders of America