Jonathan Hank Email & Phone Number

Appleton, Wisconsin

Lead the Technology Solutions Customer Care Team to consistently achieve business goals and objectives• Develop the team by providing clear expectations and performance feedback; coaching as needed• Organize/coordinate proper work flow activities of associates • Answer procedural questions and assist in resolving complex or escalated customer issues across multiple product lines• Utilize knowledge of team, procedures and call center reporting to recommend process improvements and efficiency gains• Oversee training of new hires and associate cross training initiatives, in addition to the creation and facilitation of training• Accountable for qualitative and quantitative metrics• Quadrate product issues and enhancements that are affecting the customers and support team

Appleton, Wisconsin

Neenah, Wisconsin

To provide leadership within the sales team and assist the supervisor/manager with on-going staff development and administrative tasks. * Provide peer-to-peer coaching to new and existing sales associates.* Takes a lead role and actively participates in task forces, project teams and corporate activities. Provides expertise and leadership to support systems/process changes, product launches and regulatory changes.* Assists the supervisor/manager with the following tasks: on-boarding, training, identification of coaching/development needs, preparation for staff meetings and development/coordination of sales contests. Also provides input on interviews and performance evaluations.

Neenah, Wi

Neenah, Wi

Neenah, Wi

Bachelor, Marketing

Activities and Societies: Pi Sigma Epsilon

Associate, Business