▪ Trained 13+ new hires & contributed to the launch of two new restaurants in a competitive market, demonstrating resilience & self-motivation. ▪ Increased sales & customer engagement with active listening, upselling & efficient inventory management.▪ Managed high-volume events that cultivated a loyal customer base, fostering long-term relationships, increasing repeat business, & driving high customer retention, marketing promotions, & positive online reviews.

▪ Provided compassionate patient support in a fast-paced orthopedic clinic, recognized for empathy & efficiency in patient & staff reviews.▪ Coordinated with medical staff & managed administrative tasks, ensuring a seamless patient experience & patient satisfaction.▪ Engaged with medical sales representatives, gaining insights in product knowledge & medical device usage.▪ 20+ hours of volunteering & shadowing; 10+ hours in the operating room & 10 hours in clinic.

▪ Dedicated 30+ hours weekly, developing time management & teamwork with international & U.S. teammates. Achievements: 2x All Academic GLVC, 3x GLVC champions, 3.5 team GPA, & 3rd at NCAA’s▪ Mentored & tutored underclassmen in sciences & math, leading study tables three times a week.Volunteered at the following: Riley's Children Hospital (2) | High Five Friday Abe Lincoln Elementary School (2) | Special Olympics (2) | Light the Night Leukemia Walk (3) | Move-In Crew (2) | University of Indianapolis Swim Lessons (5 sem.) | The Altenheim Community Nursing Home (20+) | Samantha’s House (1) | UINDY Mentorship Program (x)

▪ Achieved a 20% increase in revenue by utilizing strategic upselling for services & personalized packages, showcasing the ability to identify customer needs that bring value.▪ Collaborated with team to cross-promote facility programs resulting in boosted enrollment & customer engagement.▪ Specialized in instructing individuals of all ages with physical/cognitive disabilities, demonstrating adaptability & patience, in diverse client settings.▪ Built strong client relationships through customized lesson plans & flexible scheduling, enhancing customer loyalty.▪ Consistently achieved high customer satisfaction, leading to retention & referral business.

▪ Delivered personalized care plans to five clients, managing medications & daily health activities.▪ Improved clients’ quality of life with over 200+ hours under a Professional Services Agreement license through attentive care & strong organizational skills.

Taught kids lessons in teamwork & character building. Personalized swim workouts, inputed meet data, finalized event line-ups, and instilled fundamental essentials in all four swimming strokes.