Jonathan Harrell Email & Phone Number

United States

• Maintain positive relationships with clients and vendors, researched complex billing issues and disputes cases, prepared monthly client accruals, and tracked deferred revenue.
• Calculate and process write-offs/adjustments/credits/concessions as needed, maintained client billing files, and monitored all unbilled and accounts receivable accounts.
• Play an integral role in special projects and assisted in the company audit process.
• Generated manual invoices and Account aging reports… Show more
• Generated manual invoices and Account aging reports when needed to solve client escalations and disputes. Show less

Raleigh-Durham, North Carolina Area

• Built sustainable relationships and trust with customers through open and interactive communication.
• Provided accurate, valid and completed information or issues, using the right methods and tools regarding client benefits and drug tier/cost information
• Handled customer complaints and provided appropriate solutions and alternatives within the time limits, while following up to ensure resolution.
• Updated client eligibility and bank draft information when needed.
• Advised… Show more
• Advised clients the correct addresses where to send premium payments. Show less

Raleigh-Durham, North Carolina Area

• Managed the cleanliness of the office and refilled office supplies when needed.
• Followed policies and procedures to assure customer confidence and protected operations by keeping information confidential.
• Reviewed files, records, and other documents to obtain information to respond to requests.
• Prepared daily, weekly and monthly cash analysis of cash reports.
• Prepared deposits for drop-off on schedule shifts
• Trusted access to store safe for accurately shift count of… Show more

Master Of Business Administration - Mba, Management Information Systems, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General