Jonathan Haskell Email & Phone Number

Facilitate customer requirements and solution design workshopsCapture and maps business requirements to system/technical requirements and identify gapsAssess and make recommendations on processes, designs, operations, and testingUnderstand the technical depth of the project and validate project resourcingRecommend alternate approaches, analyze impacts, and provide sizing estimatesParticipate in design and code reviewsAnalyze and mitigates bugs and issuesProvide release planning and deploymentDesign, develop, test and document scalable, high-quality business solutions to be built on the Salesforce platformConduct unit, integration, and performance testing and work closely with users for user acceptance testingSupport pre-sales engagements, estimates, solution design and can articulate what requirements have change pre and post BPRWrite technical specifications (for custom development, system integration, etc.) jointly with the developer teamDocument build plans and delegates work to developers and system administratorsWork closely with our clients to assess their current architecture and architect solutions that meet their current needsArticulate the value of recommended solutions and approach to customer

Chandler, Az

Acted as key member of the Salesforce.com implementation project team and be responsible for theoverall design of the application and mapping client business requirements to systems and technicalrequirements.Collaborated with operational, technical, and specialized team members to deliver the completesolution for the customer.Conducted business process flow analysis and process redesign.Shared best industry best practices and third party solution alternatives in a consultative manner toclients throughout the duration of the project.Produced functional design and test plan documents to match customer requirements.Collaborated with the Technical Architects to produce a technical specification for customdevelopment and systems integration requirements.Executed build of solutions outlined in functional design document, often in concert with customerleads.Led User Acceptance Testing, training design, documentation and delivery efforts.Participated and lead, when needed, project meetings with the customer.

Phoenix, Arizona Area

•Collaborated with business stakeholders, vendor resources, and IT resources to architect and implement a CRM Solution to support 130 field personnel supporting clients in 8 locations across the United States. •Conducted business requirements review sessions with business stakeholders to reveal functional system requirements.•Produce detailed documentation to translate requirements to functional system specifications and actionable tasks.•Elicit internal and external stakeholder buy-in to the designed solution.•Conduct and support training for various roles including System Administrators, Corporate Users, Reporting Analysts, and Functional End-Users.•Coached team members on data validation scripting and techniques.•Worked with stakeholders in multiple business units to define and coordinate a repeatable solution delivery processes including documented best practices.•Defined appropriate statements of work reflective of the implementation model in conjunction with corporate legal team.•Develop detailed templates to support the defined project deliverables and oversee document review cycle across work streams.•Drafted and consulted business contract proposals to support sales opportunities.

Nationwide

•Conducted business requirements review sessions with key client decision makers for higher education clients representing marketing, recruitment, and retention services.•Interpreted business needs to architect enterprise CRM solutions including configuration, customization, and integration. •Attained stakeholder buy-in to the proposed solution and negotiated modifications as necessary to meet functional requirements within project budget and time constraints.•Guided the business administrators through system configuration, integration, and customization activities as the primary vendor point-of-contact. •Lead administrator, train-the-trainer, and end user training.•Drove development of data validation and User Acceptance Test scripts to validate system functionality as it related to requirements and agreed solution architecture.

South Portland, Me

•Defined functional requirements for a new enterprise student information system allowing for current and future growth of a quickly expanding institution.•Managed project timelines, deliverables, and resourcing for client-side implementation.•Served as business decision maker and administrator for configuration, user accounts, and enhancements requested by end users.•Developed and executed functional test plans of SIS system configuration, learning management system, and portal.•Trained end users and faculty users on SIS, LMS, and portal deployments.•Introduced specific process improvements to better manage and track graduation requirements, progression, and retention.

Standish, Me

-Administer day-to-day operations of distance education student support services including 11 professional and support staff positions. -Adjudicate student petitions for financial and academic policy exceptions.-Identify workflow inefficiencies, plan and implement new procedures for increased employee effectiveness.-Arrange employee training events in response to emerging industry trends.-Execute strategic policy initiatives aimed at increasing student progression and graduation rates.

-Interpret student prior learning, experience, and academic history based on industry standards to determine student program of study and remaining graduation requirements.-Overhaul workflow processes within enrollment services to improve productivity.-Resolve issues by coordinating with faculty and staff to interpret and implement college procedures.

-Coach and mentor 500-650 students pursuing degrees at a distance.

Ba, History, Education

Activities and Societies: Sigma Nu FraternityMajor in History, Minor in Education with a Certification in Coaching/Athletic Training

High School Diploma, High School/Secondary Diplomas And Certificates