Kallen Maher Email & Phone Number

Meridian, ID

Meridian, ID

• Plan, manage, forecast, and ensure ultimate success for Salesforce implementation projects ranging in size from $13K to $2M with clients in Financial Services, Banking, Technology, & AgriBusiness
• Manage day-to-day client relationships and project activities from project scoping, project setup and initiation, business requirements review sessions, demos and user testing, training and deployment
• Proactively identify and resolve project issues; respond to and mitigate client escalations and concerns
• Promote effective communication and collaboration with internal and external team members including subject matter experts, project managers and C-level executives
• Work collaboratively with delivery leadership to establish, create, and train on Zennify’s Client Delivery Standards delivered via new hire orientation and ongoing delivery team training & service improvement

Boise, Idaho

• Provided consultative services to businesses looking to relocate to or expand in Idaho
• Contributed to the development of tools and processes to administer the Tax Reimbursement Incentive
• Coordinated and managed the Governor's Rapid Response team to decrease the time required for regulatory, permitting, taxation, infrastructure and hiring needs
• Administered Salesforce.com agency-wide
• Co-coordinated and drove the Idaho AgTech Initiative

St. Paul, MN

• Conducted research on the state of entrepreneurship and innovation in Minnesota and presented findings to statewide chamber executives
• Provided policy and programmatic recommendations to the Chamber to boost the rate of entrepreneurship and innovation in Minnesota
• Prepared reports and presentations on Grow Minnesota! economic development indicators

St. Paul, MN

• Assisted with the coordination and management of the Corridors of Opportunity initiative, a HUD- and Living Cities-funded program to advance equitable economic development with a focus on the Twin Cities’ emerging.
• Researched and evaluated a portfolio of community development and transit planning projects
• Produced project memorandums offering policy recommendations and appropriate next steps
• Managed and edited the Corridors of Opportunity website, weekly blog and monthly newsletter

St. Paul, MN

• Coordinated and executed strategies to successfully pass the Minnesota Youth Council bill
• Scheduled and supported meetings between Minnesota Youth Council members and state legislators
• Created and facilitated policy and advocacy related training for the Minnesota Youth Council members

Boise, Idaho Area

• Collaborated with product designers, developers and account managers to ensure an exceptional customer experience
• Managed in-house customer support team
• Developed and administered customer service protocols, training material, operational workflows and data management
• Defined and reported customer service metrics and user feedback to the company and investors

Master'S Degree, Public Policy

Activities and Societies: Student AmbassadorConcentration in Economic and Community Development

Education record

International Economic Development Council (IEDC) accredited training

Ba, Economics

Activities and Societies: Presidential Honors Program, Intercollegiate Rodeo Team