Jonathan Hatlee Email & Phone Number

Las Vegas, Nevada

Las Vegas, Nevada

My role at Eightcig LLC can be best defined as a "Thought Leader" and a specialist at executing solutions that bring efficiency as well as viability to the company. I was tasked with bringing scalability to the operation as a whole across all departments. When I joined Eightcig LLC, it was a small e-commerce company that operated out of an 800 Sq Ft office. It is now a multi-million dollar distribution company, operating out of a 12,000 Sq Ft warehouse. Eightcig has demanded a culmination of all the skills I've developed in my career, and has put them to the test. My accomplishments and projects are as follows:- Implemented two inventory-centric WMS and ERP Systems to bring unprecedented efficiency to e-commerce fulfillment operations that increased output efficiency by 300% and increased fulfillment accuracy from 91% to 98.2%- Created Pick, Pack, and QC workflows that reduced fulfillment warehouse labor costs by $250,000/year- Utilized inventory management software and SaaS integrations to funnel sales orders from multi-channel online shopping platforms into a single order management system- Designed and Implemented SOP for all departments within the business, including Customer Service, Sales, and Warehouse Management, Receiving, and Outbound Fulfillment- Through independent study and research, I executed the implementation of a location schema that resembles an Amazon warehouse- Created a barcoding methodology that nearly eliminated the possibility of human error throughout the entire operation- Drafted and dispersed detail-orientation training for employees who were responsible for receiving inbound shipments from vendors to ensure the highest level of accuracy- Successfully Implemented a call center and ticket system for customers to consolidate communication channels, as well as establish measurable customer service performance and KPI's- Launched a dropship program that increased stability and generates 22% of company revenueAnd much much more...

The Branch Manager role at Bank of the West was divided into two areas of responsibility that I had to master. Bank Security and Staff Management, followed by Business Acquisition. I was required to oversee all branch operations and successfully mitigate any risk the bank might take on. This included cash audits, security and access control by team members, as well as assessing deposit and loan risk. It was my duty to consistently coach and lead the branch team towards success. This was accomplished through creating a positive work environment that rewarded success. Working closely with the service manager stationed at my branch to keep cash operations sound, as well as keep front line sales performance to meet metrics. It was my goal to create a culture within my branch that made the bank a great place to be whether you were a team member or a customer. Customer experience and loyalty is driven through culture, and I had created one that catered to the goal of increasing both.The other area of responsibility was business acquisition. I was responsible for driving business revenue into the branch and for the company. This was accomplished through using strong interpersonal skills to forge relationships with CEO's and local business owners in my area. I was held to different sales goals that drove revenue and loyalty to Bank of the West which included, deposit volume, business household acquisition, loan volume, customer experience surveys, partner referral volume, and calculated profit metrics. This position required every ounce of my developed sales and relationship building skill. In order to be successful in this area, I needed to place myself as something more than a Branch Manager. I needed to be a reliable trustworthy partner that worked side by side with CEO's and business owners to keep their business loan needs and cash operations running smoothly.

My first main priority is to consistently improve the service and sales performance of bank tellers This includes utilizing feedback and guidance forms that lay out sales and service standards for tellers. I'm always monitoring their interactions with customers, and having one on one talks bi hourly about their performance that day. We reference guidance material on corporate and brand standards that the team is familiar with already, to overcome sales performance obstacles and service behavior perception. Conduct sales meetings to get the team motivated for the day. Work with upper management to communicate new activities that we plan to use to use in order to overcome slipping sales or service numbers. Execute new practices by conducting skills practice trainings, and role playing in order to help tellers adjust their interactions to succeed. My second main priority is managing internal security and cash controls Track the amount of cash being withdrawn from our branch too keep inventory up Monthly audits of many areas of the bank that include customer information protection, as well as team member safety Control scheduling of entire teller team balancing paid time off requests with business needs Keep team members up to date on controls that are in place due to federal regulations for safety, ADA compliance, and information accuracy. Provide disciplinary action if necessary to correct behavior that affects team member performance, such as punctuality, service and sales performance, and dress code.This position requires an extreme ability to multitask and communicate effectively with others. Continually I am balancing daily duties, with team member and customer requests that have to be fulfilled immediately. I am always fulfilling multiple roles depending on the needs of the business.

Albuquerque, New Mexico Area

Brought on to launch a new small business from the ground up. Acted as a vested partner in a new electronic cigarette company. I was given a goal of expanding to two locations and a gross revenue of 720k annually. This was intended to be a temporary position for the experience.First set out to ensure the business was technologically sound. Configured public WiFi for customers. Networked multiple point of sale systems and integrated them with a server to generate unified reports. Launched a full online web store completely on my own. From graphic design and coding, to data entry and credit card processing. I was fully in charge and responsible for the functionality and revenue generated from the company website.Implemented digital customer loyalty system that rewarded customers for shopping. It also allowed us to collect information from them, and market to the customers in our loyalty database if we needed to.

Bachelor'S Degree, Computer Software Engineering

Education record