Jonathan Hawk

Jonathan Hawk Email and Phone Number

Regional Vice President- East Region @ RevLocal
granville, ohio, united states
Jonathan Hawk's Location
Simpsonville, South Carolina, United States, United States
Jonathan Hawk's Contact Details

Jonathan Hawk personal email

n/a

Jonathan Hawk phone numbers

About Jonathan Hawk

97% of consumers are looking online before buying. Is your business getting found and being chosen online? Are you happy with your online presence? Do you feel like you're getting bang for your marketing buck? If the answer to any of these questions is no, my team in the Carolinas takes great pride in learning more about your business goals and evaluating what is or isn't working for you right now. If we aren't the right fit for you, we will point you in the right direction.

Jonathan Hawk's Current Company Details
RevLocal

Revlocal

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Regional Vice President- East Region
granville, ohio, united states
Website:
revlocal.com
Employees:
517
Jonathan Hawk Work Experience Details
  • Revlocal
    Regional Vice President- East Region
    Revlocal Jul 2022 - Present
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  • Revlocal
    Regional Sales Manager- Carolinas
    Revlocal Dec 2018 - Jul 2022
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  • Revlocal
    Sales Area Leader
    Revlocal Jul 2018 - Dec 2018
    Greenville, South Carolina Area
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  • Revlocal
    Digital Marketing Consultant
    Revlocal Mar 2017 - Jul 2018
    Greenville, South Carolina Area
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  • Verizon Wireless
    Supervisor
    Verizon Wireless Nov 2013 - Mar 2017
    Greenville, South Carolina Area
    In this role, I manage a team of representatives with the goal of ensuring optimal productivity and quality customer satisfaction. This includes supervising, staffing and scheduling team activities in the call center; coordinating and conducting communication and staff training sessions; evaluating employee performance; providing ongoing coaching and development; conducting performance reviews; and handling escalated customer complaints.
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  • Verizon Wireless
    Customer Service Pro (Retention Coordinator)
    Verizon Wireless Aug 2013 - Nov 2013
    Greenville, South Carolina Area
    • Provided alternate solutions to customers wanting to disconnect service, allowing them to see the value Verizon Wireless has to offer• Communicate complex and technical answers clearly and concisely, adjusting language to facilitate customer comprehension• Take accountability for and resolves all customer issues and ensures impending solutions are effectively followed up on with customers• Successfully position solutions that increase the value of the customers’ wireless experience and leads to customer loyalty• Recognize bells of churn; ensure that network and device experience meets brand expectations and leads to customer loyalty• Pro-actively work to resolve customer issues completely and independently• Model leadership behavior for my team and the call center
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  • Verizon Wireless
    Technical Support Coordinator Tier-1
    Verizon Wireless Oct 2012 - Aug 2013
    North Charleston, Sc
    • Provided detailed customer service and technical support for external voice and data product customers • Resolved hardware and software issues and identified network/applications issues • Provided detailed information on how to set up/configure data and voice products • Troubleshoot PC Operating systems, specifically Device Manager and TCP/IP configuration. (Macintosh and Windows operating systems) • Utilized the NRB and IT Self Help Ticket trouble ticket systems for tracking customer interactions and problem resolution • Follows up with customer to prevent unnecessary call backs and deliver 100% customer satisfaction
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  • Verizon Wireless
    National Offline Support Team Senior Representative
    Verizon Wireless Sep 2008 - Oct 2012
    Dublin, Ohio And Franklin, Tn
    • Handled all collections functions for all areas in the nation • Resolved complex customer issues through high-level decision-making and extensive research • Provided guidance and on-the-job training to less experienced team members • Work with minimal supervision • The ability to work with a team and meet group goals and deadlines daily • Developed a plan to help mentor numerous members of NOST• Assisted other coworkers transitioning from a primary function NOST representative to a Universal Representative• Top Performer of my team 2 months • Received the Gold Star Service Award for providing stellar customer service • Have taken a 3 day classroom training on developing core skills for leaders • Analyzed and interpreted consumer credit reports and account history to assess scope of risk • Order and operations support for internal and external agents consisting of activation of new accounts/subs and 
submission of orders for correct line features in both ACSS and e*ROES systems. • Supported Credit and Activations due to heavy call volume during the inauguration of the iPhone launch while serving as a NOST Senior Representative
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  • Verizon Wireless
    Financial Services Representative
    Verizon Wireless Jul 2007 - Sep 2008
    Dublin, Ohio
    • Performed account maintenance, such as updating and documenting account information and records, as well as analyzing customer financial information • Efficiently handled accounts by analyzing information and identifying root cause of customer issues • Resolved complex customer issues through high-level decision-making, efficiently handled delinquent accounts 
with consumers while maintaining a balance between NPS scores and the needs of the business • Assisted with supervisory duties such as monitoring Enterprise Administrator, leading weekly roll calls, auditing eCredit applications, monthly trainings, and conduct side by sides with representatives to provide feedback in an effective way to motivate performance and confidence in their abilities
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Jonathan Hawk Skills

Customer Service Telecommunications Call Centers Customer Retention Customer Satisfaction Team Leadership Leadership Sales Team Building Customer Experience Mobile Devices Technical Support Management Microsoft Office Training Wireless Digital Marketing Digital Strategy Financial Services

Jonathan Hawk Education Details

Frequently Asked Questions about Jonathan Hawk

What company does Jonathan Hawk work for?

Jonathan Hawk works for Revlocal

What is Jonathan Hawk's role at the current company?

Jonathan Hawk's current role is Regional Vice President- East Region.

What is Jonathan Hawk's email address?

Jonathan Hawk's email address is jo****@****ess.com

What is Jonathan Hawk's direct phone number?

Jonathan Hawk's direct phone number is +174092*****

What schools did Jonathan Hawk attend?

Jonathan Hawk attended Strayer University, Strayer University.

What are some of Jonathan Hawk's interests?

Jonathan Hawk has interest in Social Services, Economic Empowerment, Politics, Education, Health.

What skills is Jonathan Hawk known for?

Jonathan Hawk has skills like Customer Service, Telecommunications, Call Centers, Customer Retention, Customer Satisfaction, Team Leadership, Leadership, Sales, Team Building, Customer Experience, Mobile Devices, Technical Support.

Who are Jonathan Hawk's colleagues?

Jonathan Hawk's colleagues are Madison Hunt, Robert Lindley, Pj Gassman, Jim Tripp, William Merten, Katie Keiser, Jamar Walker.

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