Jonathan Hendrickson Email & Phone Number

Atlanta, GA, US

Greater Atlanta Area

• Act as a primary point of contact for internal customer inquiries/requests, responsible for clarifying and clearly understanding client/business objectives, strategies and needs.
• Research/gather and refine business requirements, performs business intelligence assessments/analysis and cost benefit analysis; communicates findings/trends/relevant information effectively and propose.
• Responsible for facilitating clear understanding of all customer/business processes and procedures, goals/objectives and drivers in order to effectively define business solutions.
• Ensure the overall project plan effectiveness and timely issue resolution; addresses any significant fluctuations in project initiative regularly.
• Consult with and collaborates with various departments, management, staff, vendors and internal/external customers to review and assess work/data flow processes and areas of opportunity; provide record/business.
• Proactively maintain and enhance customer web portal and builds knowledge and understanding of records data collection and industry specific data as defined by business needs.

Greater Atlanta Area

• Run and analyze the daily/monthly reports that are given to Senior Leadership teams throughout multiple verticals, as well as conduct meetings with those leadership teams to enhance reports as necessary to the specific.
• Became the lead person for the reporting team for Credentialing Operations in making improvements on reports for each of the segments within Credentialing Operations, including training the 3 other members of the team.
• Transitioned from being a reviewer, to the becoming the point person for a special project crossing multiple business units. While also still handling some of the more unusual scenarios and the continued.

Greater Atlanta Area

• Audit and research the credentialing process performed by level I analysts. As well as coach level I analysts on detected errors and to make final decisions on accounts requests.
• Training of level I analysts on policy and procedure updates weekly, as well as being an escalation point for credentialing/project questions.
• Communicate effectively with internal sales, other departments, and external clients, and assist with processing of accounts in effort to maintain internal working relationships.

Greater Atlanta Area

• Conduct initial preparation/organization of applications within established FCRA (Fair Credit Reporting Act), GLBA/DPPA, and company guidelines.
• Analyze and research organizational credentials, such as the business documents provided or other documents the customer may provide to prevent fraud. Research and verify that credentialing package has all the.
• Exceeded productivity & accuracy standards by 20% each month.

Tuscaloosa, Alabama Area

Served primarily as a scribe taking pertinent notes relative to criminal proceedings, as well as filed all paperwork for any clients seeking to utilize the services of a public defender. Performed preliminary interviews with clients prior to them meeting with an attorney, interviewed and discussed case-by-case scenarios with clients that did not or could.

Bachelors, Criminal Justice, Political Science

Activities and Societies: Delta Chi Fraternity

Paralegal Certificate