Melissa Durland
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Melissa Durland Email & Phone Number

GNS CX Ops Lead - Concierge Accounts at LexisNexis
Location: Dayton, Ohio, United States 7 work roles 3 schools
1 work email found @lexisnexis.com LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

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Current company
LexisNexis
Role
GNS CX Ops Lead - Concierge Accounts
Location
Dayton, Ohio, United States
Company size
10922 employees

Who is Melissa Durland? Overview

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Quick answer

Melissa Durland is listed as GNS CX Ops Lead - Concierge Accounts at LexisNexis, a with 10922 employees, based in Dayton, Ohio, United States. AeroLeads shows a work email signal at lexisnexis.com and a matched LinkedIn profile for Melissa Durland.

Melissa Durland previously worked as Sr. Sales Operations Administrator - Global Nexis Solutions at Lexisnexis and Sales Operations Administrator - Academic Field Sales Team at Lexisnexis. Melissa Durland holds Associate'S Degree, Data Analytics from Sinclair Community College.

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Email format at LexisNexis

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{first}.{last}@lexisnexis.com
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Profile bio

About Melissa Durland

As the go-to expert for account householding, I ensure customer accounts are accurately consolidated and organized. I conduct thorough ID audits to maintain compliance and optimize account usage. For complex and concierge accounts, I facilitate contract renewals and updates, coordinating with billing, credentialing, and fulfillment teams for seamless account setup and maintenance. I analyze account data from various sources to provide detailed insights and recommendations.Adept at troubleshooting and resolving customer and account issues, I conduct detailed reviews of customer contracts to avoid processing errors. I mentor peers and collaborate effectively with other groups, providing thorough analysis and recommendations based on account data.

Listed skills include Management, Crm, Customer Service, Customer Satisfaction, and 37 others.

Current workplace

Melissa Durland's current company

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LexisNexis
Lexisnexis
GNS CX Ops Lead - Concierge Accounts
new york, new york, united states
Website
lexisnexis.com
Employees
10922
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7 roles

Melissa Durland work experience

A career timeline built from the work history available for this profile.

Gns Cx Ops Lead - Concierge Accounts

Lexisnexis

Dayton, Oh, Us

Sr. Sales Operations Administrator - Global Nexis Solutions

Lexisnexis

Dayton, Ohio Area

• Manage account householding, ensuring accurateconsolidation and organization of customer accounts• Conduct thorough ID audits to maintain compliance andoptimize account usage• Facilitate contract renewals and updates for Corporate and Media accounts• Coordinate with relevant departments for seamlessaccount setup and maintenance • Analyze account data from various sources to providedetailed insights and recommendations

Sales Operations Administrator - Academic Field Sales Team

Lexisnexis

Miamisburg, Oh

Sep 2015 - Feb 2018

Training/Knowledge Management Specialist

Lexisnexis

Miamisburg, Oh

- Maintained and created Knowledge Management resources for Customer Support- Developed and delivered specialized training using various tools/software- Identified knowledge gaps within Customer Support- Traveled to Manila, Philippines multiple times to deliver in-person training for Customer Support (2011-2013)- Provided consultant support for Account Care customer support specialists

Jan 2013 - Aug 2015

Customer Support Operations Consultant (Product Specialist)

Lexisnexis

Miamisburg, Oh

- Primary source for product/process information to teams across multiple functional areas- Deliver training across the department- Travel and represent the business for various initiatives- Generate and analyze statistical data for management reports- Deliver training/people management abroad (Asia/Pacific)- Prepare requirements for system implementation changes- Deliver pertinent communications to the team through presentations/documents- Represent the department… Show more - Primary source for product/process information to teams across multiple functional areas- Deliver training across the department- Travel and represent the business for various initiatives- Generate and analyze statistical data for management reports- Deliver training/people management abroad (Asia/Pacific)- Prepare requirements for system implementation changes- Deliver pertinent communications to the team through presentations/documents- Represent the department in a positive/productive manner to various groups within the company- Dissolve conflicts as they arise in a professional manner- Analyze company's historical data for trend identification- Manage Operational Awareness Show less

Jun 2011 - Jan 2013

Sr. Operations Support Representative

Lexisnexis

Miamisburg, Oh

• All of the duties of an Operations Support Specialist• Member of Center of Expertise that provides client solutions.• Create/maintain/deliver training for new and tenured team members.• Perform regular updates to knowledge database.• Update and escalate CRM issues• Admin for Problem Ticket Dispatch initiative.• Calculate/Analyze/Prepare data and generate reports.

Oct 2006 - Jun 2011

Operations Support Representative

Lexisnexis

Miamisburg, Oh

• Build positive relationships with clients. • Manage ID/Password and Web support.• Resolve TCP/IP problems.• Provide explanation of contractual charges.• Dispatch problem tickets.

Jul 2003 - Oct 2006
Team & coworkers

Colleagues at LexisNexis

Other employees you can reach at lexisnexis.com. View company contacts for 10922 employees →

DT Dana Tatum Dana Tatum Colleague at LexisnexisCumming, Georgia, United States View → GM Gareth Mcilwrath Gareth Mcilwrath Colleague at LexisnexisBelfast Metropolitan Area, United Kingdom View → DM Declan Mcfadden Declan Mcfadden Colleague at LexisnexisFairborn, Ohio, United States View → TA Tracy Amidon Tracy Amidon Colleague at LexisnexisLarkspur, Colorado, United States View → SS Saurabh Singh Saurabh Singh Colleague at LexisnexisGurugram, Haryana, India View → SN Selina N. Selina N. Colleague at LexisnexisChaoyang District, Beijing, China View → CE Clement Erie Clement Erie Colleague at LexisnexisAcworth, Georgia, United States View → JB Julio Bustos Julio Bustos Colleague at LexisnexisLawrenceville, Georgia, United States View → RP Robert Pry Robert Pry Colleague at LexisnexisSpringboro, Ohio, United States View → MK Melissa Kozlowski Melissa Kozlowski Colleague at LexisnexisBeacon, New York, United States View →
3 education records

Melissa Durland education

Business Info Sys/Information Processing Certificate, Business Information Systems

Sinclair Community College

Activities and Societies: National Society of Leadership and Success I am currently working towards an Associate of Applied Science.

FAQ

Frequently asked questions about Melissa Durland

Quick answers generated from the profile data available on this page.

What company does Melissa Durland work for?

Melissa Durland works for LexisNexis.

What is Melissa Durland's role at LexisNexis?

Melissa Durland is listed as GNS CX Ops Lead - Concierge Accounts at LexisNexis.

What is Melissa Durland's email address?

AeroLeads has found 1 work email signal at @lexisnexis.com for Melissa Durland at LexisNexis.

Where is Melissa Durland based?

Melissa Durland is based in Dayton, Ohio, United States while working with LexisNexis.

What companies has Melissa Durland worked for?

Melissa Durland has worked for Lexisnexis.

Who are Melissa Durland's colleagues at LexisNexis?

Melissa Durland's colleagues at LexisNexis include Dana Tatum, Gareth Mcilwrath, Declan Mcfadden, Tracy Amidon, and Saurabh Singh.

How can I contact Melissa Durland?

You can use AeroLeads to view verified contact signals for Melissa Durland at LexisNexis, including work email, phone, and LinkedIn data when available.

What schools did Melissa Durland attend?

Melissa Durland holds Associate'S Degree, Data Analytics from Sinclair Community College.

What skills is Melissa Durland known for?

Melissa Durland is listed with skills including Management, Crm, Customer Service, Customer Satisfaction, Egain, Document Management, Databases, and Analysis.

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