Network/Voip/Security Engineer
Atlanta, Ga
• Cisco , Sonus, Broadsoft, BTI, and Actelis proficiency.• Firewall and MVG proficiency including ASA, Fortinet, and Edgemarc.• VPN proficiency including MPLS VPN, routers/firewalls, Off-net VPN (IPSEC), and Remote User VPN(PPTP).• Routing proficiency – RIP, MPGBP, OSPF, NNI, and MPLS.• Circuit proficiency – Dark Fiber, Lit Fiber, T1, EFM, and Gigabit links to other LEC’s.• Application proficiency – Voicemail, VR, Hosted Microsoft Exchange, Fax2Email, and customer-facing web interfaces.• Voice proficiency – PRI, CAS, Analog, SIP, VOIP, Cloud phone systems, and Session Border Controllers.• Expert in call flow, PSTN and SIP routing, call trace analysis, packet capture analysis, and data/voice debugging.• Assisted field technicians as well as other LEC’s with router configuration issues, circuit issues, PSTN routing issues, NNI/MPLS routing issues and configurations, and managed tickets to resolution.• Cloud knowledge, proficiency, and troubleshooting for both Data and VOIP.• Ticketing system proficiency including systems like Siebel, Jira, and Connectiwse.• Linux and Asterisk administration, troubleshooting, and repair.• Worked Chronic issues and escalated issues to speedy resolution• Security solutions as needed for networking and VOIP