⦁ Duty Manager on a weekly basis. Managing all incidents and requests along with their delegation and assignment to the Wintel team and managing related communications with customers and colleagues in relation to their progress and completion. ⦁ Wintel frontline on call⦁ Aid in staff training and support when required⦁ Server Decommissions⦁ Server Monitoring across domains via System Center Operations Manager (SCOM) ⦁ Exchange 2013 & 2019 administration and… Show more ⦁ Duty Manager on a weekly basis. Managing all incidents and requests along with their delegation and assignment to the Wintel team and managing related communications with customers and colleagues in relation to their progress and completion. ⦁ Wintel frontline on call⦁ Aid in staff training and support when required⦁ Server Decommissions⦁ Server Monitoring across domains via System Center Operations Manager (SCOM) ⦁ Exchange 2013 & 2019 administration and support⦁ McAfee EPO server administration and support⦁ Building Physical and Virtual Servers⦁ Group Policy Administration⦁ DHCP and DNS administration⦁ Powershell use for Exchange, Microsoft System Center Configuration Manager (SCCM) server patching, server support and maintenance.. Microsoft SQL server patching, maintenance and support. ⦁ Cloud support via Nutanix⦁ Managing Server backups and email restores via Commvault ⦁ Storage Area Network (SAN) monitoring and support ⦁ SCCM Server patching across multiple domains⦁ Vmware Vsphere administration and support⦁ Citrix XenApp 6 & 7 administration and support Show less

Managing Desktops and Service Desk on site , responsibilities included:⦁ Reimaging desktops and laptops via System Center Configuration Manager (SCCM) on windows server 2012⦁ Supporting and resolving audio-visual (AV) equipment issues experienced in the on-site conference rooms⦁ Application & hardware installation & support for all user Desktops and Laptops⦁ Setting up of all phones for users. iPhones and Samsung devices along with Cisco IP phones. Mobile device… Show more Managing Desktops and Service Desk on site , responsibilities included:⦁ Reimaging desktops and laptops via System Center Configuration Manager (SCCM) on windows server 2012⦁ Supporting and resolving audio-visual (AV) equipment issues experienced in the on-site conference rooms⦁ Application & hardware installation & support for all user Desktops and Laptops⦁ Setting up of all phones for users. iPhones and Samsung devices along with Cisco IP phones. Mobile device management through mobile iron for Samsungs and iPhones . Cisco phones supported via Cisco Callmanager. ⦁ Support of mailboxes via Exchange 2010 on windows server 2012⦁ Active Directory Administration⦁ Support of all office printers Show less

. Providing access to websites via Z scaler proxy⦁ Administration of user mailboxes via Exchange Server 2010⦁Office 365 Support⦁Creation and support of VMs using Windows Hyper-V⦁ Blocking and allowing access to email domain via message labs mail sweeper⦁ Management of Active Directory domain on windows 2008 & 2012 server⦁ Remote PC support. Including office 365 support and administration.⦁ Creation of technical support documentation⦁ Resolution of major incidents… Show more . Providing access to websites via Z scaler proxy⦁ Administration of user mailboxes via Exchange Server 2010⦁Office 365 Support⦁Creation and support of VMs using Windows Hyper-V⦁ Blocking and allowing access to email domain via message labs mail sweeper⦁ Management of Active Directory domain on windows 2008 & 2012 server⦁ Remote PC support. Including office 365 support and administration.⦁ Creation of technical support documentation⦁ Resolution of major incidents and creation of major incident email notifications. Show less

. PC re-imaging using sccm. RSA server administration . Mac PC and laptop support. Exchange 2010 administration using Powershell and Exchange Control Panel. Mobile device management using Mobile Iron. Blackberry support via BES server.Cisco IP phone administration via Callmanager . Resolving Citrix XenApp 6 issues via App center and RES . Software deployment via SCCM and Active Directory.. Active Directory Management of user base across multiple domains.

. Active Directory Management of User base.. Support of all windows client PCs across the site..Office 2010 support

Supporting and administering servers on site (Domain controllers, McAfee EPO and Exchange). Firewall administration and configuration (Cisco & Watch Guard). Support of PCs , Laptops, mobile phones and network equipment in-house.

• Resolving and identifying faults on Cisco switches & routers• Troubleshooting 3Com and Nortel switches• Monitoring networks using HP Openview and resolving HP Openview Server issues as and when encountered to enable effective network monitoring. • Checkpoint Firewall Support and Configuration