Administered the compensation of over 315 million dollars of COVID-19 rent relief to Tennessee residents, ensuring accurate and timely disbursement of funds to eligible beneficiaries. Conducted data analysis using SQL to identify trends and opportunities for process optimization, contributing to a 25% reduction in turnaround time.Implemented efficient data management practices, ensuring accurate placement of tenant and landlord information into designated grant management systems in order to streamline workflow. Analyzed financial data and identified potential areas of risk and improvement.Conducted thorough quality control inspections and audit of more than 50,000 tenant and landlord cases, meticulously reporting any irregularities and fraudulent documentation. Resulting in a 35% reduction in fraud lossesConducted financial audits for various clients, ensuring adherence to GAAP and internal policies.Facilitated the onboarding and training of over 20 new eligibility analysts, fast tracking their integration into the program while ensuring compliance with state and federal guidelines, project goals, and objectives. Contributed to process improvement initiatives, making valuable suggestions to upper management that resulted in enhanced program quality, increased productivity, and overall effectiveness. Conducted comprehensive audits of client financial statements in accordance with GAAP and IFRS.Fostered and maintained professional relationships with clients, tenants, landlords, and state and local governments entities to ensure excellent customer service and effective problem resolution.

Managed the allocation of over $500 million dollars in COVID-19 relief from the federal government to Florida stateagencies and local governments, ensuring accurate and timely disbursement.● Developed innovative testing solutions in Excel that streamlined workflow process and accelerated testing.● Effectively supervised the testing pipeline and provided solutions to expedite testing and review processes, contributing tooverall efficiency.● Ensured compliance with federal government, treasury department, and the state of Florida standards, establishing a robustframework that minimized the risk of fraud.● Transformed complex data sets from various state agencies and local governments into simple and readable formats,facilitating easy data entry and enhancing data management.● Recognized by upper management for consistently surpassing quota on a regular basis and demonstrating a high level ofperformance.

• Research and analyzed turnover data from 2017 & 2018 of two other similar municipalities. Data was gathered by making public record request. Discovered City of Largo has a higher turnover rate for Full Time employees. Recommended strategies to decrease turnover and retain highly skilled employees. • Created 5 forms to streamline process of determining FLSA status. Made 20+ recommendations regarding job status of exempt vs non-exempt. Saving the city money for being in violation of federal law regarding overtime wages. • Collaborated with the Assistant Human Resource Director to analyze market and salary data. After reviewing the data made recommendations and adjustments for 10+ jobs to have wages increase to become market competitive. • Updated job descriptions to fit the organization transition towards a High Performing Organization. • Provided administrative and clerical such as answering and directing phone calls and managing front desk operations to ensure the efficient operation of the department.

• Guiding 45 school aged children daily to help develop life skills including: social development, physical activity, and school recommended development activity. • Collaborating with the other camp counselors to ensure the safety of the children, designed and implement weekly scheduling, and a successful fun filled summer

• Responsible for answering over 20 phones calls daily, providing superior customer service to ensure a positive environment everyday Lauded by upper management for providing these services. • Experienced with handling over $1000 of currency including opening and closing duties that varies from maintenance to the facility to lock up procedures