Jonathan Howe Email & Phone Number

Indianapolis, In, Us

1805 Howard St Indianapolis, In 46221

- Website design and maintenance, WordPress creation/integration, Managed LinuxHosting Server and 4 domains, SSL Certificates Integration/Support.- Onsite Support for MAC OSX 10.5 -12, Mac Hardware Updates, NAS Setup and maintenance, TimeMachine Backups, Dropbox Integration, Apple Iphone 9-13 support, Office 365 setup/support. Rebuilt and Upgraded Mac Pro Computer.- Managed all aspects of the company from customer support to equipment upgrades, software upgrades, network design, Cat 6 Installation, hardware repair, software troubleshooting, door access, Square Appointments Software Setup / Integration, security system installation/setup, Equipment/Software Acquisition.- Provided Audio Recording, Mixing, and Mastering services. Utilized Pro Tools,Logic, Fruity Loops, and a range of software plugins from WAVES, Universal Audio,Izotopes, Antares, Sound Toys, and more. Worked with local, regional, and national(platinum) level recording artists. Built multiple recording studios. - Consulted and worked with Indiana Black Expo on designing and building recording studios for their Performing Arts Academy, Volunteered at Boner Legacy Center to rebuild their recording studios and provide free audio classes for the Tech High School afterschool program. Consulted Eastern Star Church on how to build the Recording studio in their new youth center.- Mailchimp Email Marketing, Text Marketing, Social Media Advertising, and social media Management/Automation.- Designed and Launched a short-term rental unit, achieved "Super Host" status from AirBnb the first year, and maintained it for over a year.

Indianapolis

• Helped manage three of our largest external vendors, lead weekly operational meetings with external support groups & our internal support teams, took part in monthly and quarterly reviews of vendors. Directly negotiated contracts, managed projects,created documentation for internal support teams, external vendors, and remote users. Revised & maintained company wide on call procedures. • Tier II/III escalation point, provided POS troubleshooting, utilized SQL management studio, created custom SQL query's, created POS images, recovered & repaired databases, provided high level drive through timer troubleshooting, maintained 24/7 availability and was apart of my teams on call rotation, assisted with administration of share-point and confluence, worked with KACE, Confluence, WUG, Symantec Ghost, Jira, Symantec Endpoint Protection Manager and SQL management studio. • Audited vendor billing permanently reducing overall ticket counts due to my findings, increased call prompt efficiency resulting in 90% reduction in voice mails. Rolled out new online ticket submission portal that received over 55% field usage in the first 3 months and 65% usage in the first year. Assisted with new vendor integration, product trial and recommendations, and root cause analysis.

Indianapolis

• Create, remove, and edit accounts in AD, Provided support for Windows XP - Windows 7• Provide support to all the city of Indianapolis’s employees and the 20+ proprietary applications they use.• Created a training packet for the Super Bowl event and was a part of the on call schedule.

· Utilized VNC Viewer to remotely update, maintain and repair register terminals and servers for all Steak N Shake stores.· Learned and supported ERS, EPTF, IRIS, SharePoint, and LSS and was tasked with database repair and troubleshooting.· Supported over 500 steak n shake stores as well as hundreds of corporate office users with issues ranging from desktop questions to database errors.- Trained co-workers and worked directly with our contractor to facilitate process changes and drive ticket reduction and process improvements.

· Utilized Remedy, Active Directory, SMS push tools, Remote Desktop, SMS Remote, and Blackberry Enterprise Server to remotely resolve trouble tickets and assist users with laptop, desktop, printer, blackberry, and network issues on a daily basis· Trained over five employees and was apart of the Process Team, Delivery Confirmation Team, and the VVIP Call Que.· Consistently maintained status as one of the top five analysts taking the most calls and resolving the most tickets.