Server Orchestration EngineerSawtooth Software, January 2014-PresentCloud:• Architect and implement a load-balanced solution for Perl web survey applications on Rackspace IaaS and AWS IaaS. The system has been in production since October 2015 and supports a 4-fold increase in usage at 1/2 the cost of the previous system.• Evaluate cloud platforms including Microsoft Azure, Google Compute Engine (GCE), Softlayer and Bluemix for SaaS infrastructureDuties: • Design and implement server automation for load-balanced hosting• Communicate and collaborate with other software teams to provide a unified product experience for SaaS• Support customers on a timely basis via tickets, phone and email• Respond to and resolve incidents by being on call 24/7Programming:• Refactored a prototype server orchestration codebase from PHP and SaltStack to pure Python and SaltStack with 5 times the throughput• Design and implement an auto-grow Python algorithm for predictive provisioning of server resources in response to projected high loads• Design, implement and respond to alerts for load-balanced hosting• Implement encrypted backups in Python to a cloud object store with multi-threading, reporting, alerts and data loss prevention• Integrate Pagerduty with SaltStack and other systems for persistent alerts and improved incident responseTechnologies: • Languages: Python, Bash, SQL, PHP, Perl, Javascript• Application Servers: Gluster, MySQL, Apache httpd, NGINX, Microsoft SQL Server, Elasticsearch, Microsoft IIS, Logstash, KVM• Other technologies: Mercurial, git, Ubuntu Linux, FastCGI, Kibana, Vagrant, ZFS, SSL/TLS, ufw, iptables, fail2ban, portsentry, SSH

• Shift Supervisor: May 2011–Present; monitor office shift changes, absences and tardies; answer agents’ questions about difficult problems; provide advanced troubleshooting; coordinate the support response to system outages with Network Operations group; review tickets as a team-lead to improve customer service and ticket accuracy• Access: internal troubleshooting via elevated user privileges for internal-facing products: Exchange; financial database; server users; VPN• Walk-In Support: in-person support; multimedia equipment rentals• Email Support: technical support via email; calling users back to troubleshoot over the phone and ensure customer satisfaction• Telephone Support: telephone support for general use products using internal documentation: networks; web sites; computer support; multimedia support

10 Week Internship with PepsiCo as a Desktop Support Analyst

Cleaned, photographed, and did write ups for antique european furniture. Listed completed product description on eBay using TurboLister.