Jonathan Ibarra

Jonathan Ibarra Email and Phone Number

Product Owner @ Bottlecapps - Liquor Store Solutions
Guatemala
Jonathan Ibarra's Location
Guatemala, Guatemala
Jonathan Ibarra's Contact Details

Jonathan Ibarra work email

Jonathan Ibarra personal email

n/a
About Jonathan Ibarra

Experienced Service Professional with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Operations Management, ITIL, Customer Relationship Management (CRM), IT Service Management and Information Security. Strong consulting professional with a Bachelor's degree focused in Management Information Systems. Specialized in Compliance and Risk Management, Lead implementer for ISO 27001, ISO 19600, ISO 31000, ISO 37001 and ISO 14001 oriented to corporate compliance and Auditing. PCI Compliance auditor and implementer.

Jonathan Ibarra's Current Company Details
Bottlecapps - Liquor Store Solutions

Bottlecapps - Liquor Store Solutions

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Product Owner
Guatemala
Website:
bottlecapps.com
Employees:
37
Jonathan Ibarra Work Experience Details
  • Bottlecapps - Liquor Store Solutions
    Product Owner
    Bottlecapps - Liquor Store Solutions
    Guatemala
    View
  • Conduent
    Profesional Ii Service Delivery Client Network Services
    Conduent Apr 2016 - Present
    Guatemala Area
    View
  • Independent Consultant
    Compliance, Security And Risk Management
    Independent Consultant Jan 2019 - Present
    Guatemala, Guatemala
  • Ag
    It Helpdesk Manager
    Ag May 2015 - Mar 2016
    Guatemala City, Guatemala
  • Telus International
    Business Continuity Manager
    Telus International May 2011 - May 2015
    Prime responsible for the creation, updating and testing of all Continuity, Pandemic and specific Customer plans. Successfully delivered site plans in the entire region, experienced in risk assessment for Central America and The Caribbean. Implemented all Business Continuity processes and procedures including committees, emergency response, recovery primes, key strategic personnel, etc. Provide support to other regions worldwide to other Business Continuity Primes.
    View
  • Transactel
    It Operations Engineer
    Transactel Jan 2010 - May 2011
    Guatemala
    Mayor responsibility to ensure the day by day up time for operations, including Systems, Network and Electrical Solutions, also prime contact for customer and client handling, direct communication to Project Management within and outside of the company for new projects and implementations, management and supervision of the IT Department.
    View
  • Transactel
    Network Operations Center Supervisor
    Transactel Jan 2008 - Dec 2009
    Guatemala
    Monitoring, reporting and emergency response for all IT infrastructure within the company, responsible of providing the most accurate information to the client in IT outages and IT events, supervision of technicians covering all shifts, mayor knowledge and experience of monitoring tools and protocols.
    View

Jonathan Ibarra Skills

Call Center Itil Outsourcing Bpo Security Business Analysis Strategic Planning Risk Management Management Call Centers Crm Project Management Strategy Team Leadership Telecommunications It Operations Business Continuity Planning Business Intelligence Change Management Customer Experience It Management It Service Management Networking Operations Management Process Improvement Team Management Vendor Management Service Delivery Business Process Improvement

Jonathan Ibarra Education Details

Frequently Asked Questions about Jonathan Ibarra

What company does Jonathan Ibarra work for?

Jonathan Ibarra works for Bottlecapps - Liquor Store Solutions

What is Jonathan Ibarra's role at the current company?

Jonathan Ibarra's current role is Product Owner.

What is Jonathan Ibarra's email address?

Jonathan Ibarra's email address is jo****@****rox.com

What schools did Jonathan Ibarra attend?

Jonathan Ibarra attended Aden Business School, Atlantic International University, Universidad Galileo.

What skills is Jonathan Ibarra known for?

Jonathan Ibarra has skills like Call Center, Itil, Outsourcing, Bpo, Security, Business Analysis, Strategic Planning, Risk Management, Management, Call Centers, Crm, Project Management.

Who are Jonathan Ibarra's colleagues?

Jonathan Ibarra's colleagues are Daniel Turner, Jasmeet Kaur, Jessica Sanchez, Don Lopez, Frank Chris, Curtis Patton, Kristen Salsgiver.

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