Jonathan Isaac Email & Phone Number

Philippines

• Supervise and oversee different teams for each division of Supplemental Healthcare. • Unsure emails from clients (inquiry and escalations) are answered on time.• Monitor trackers to track team’s productivity• Responsible for the oversight of quality• Provide coaching to team members specially to the outliers.

Philippines

• Supervise and oversee metrics and daily production of the team• Ensure all internal/external customer business expectations are met• Drive process improvements and increase the teams’ overall productivity• Responsible for the oversight of quality• Manage and be accountable for professional employees and/or supervisors

Philippines

• Check the status of the claims by calling insurance companies.• We send appeals once deemed that the denials are invalid based on our investigation.• Receive calls and answer inquiries of our members about their doctor’s bills

Philippines

• Generates and sends job offers and contracts for new Xerox employees in UK.• Process leaves and absences.• Process salary and/or adjustments before the payroll cutoff.• Enters and updates employee information in our main system.• Completes termination process and conducts exit interview.• Knowledge in SAP system.