Jonathan Isaac Email & Phone Number

Philippines

• Supervise and oversee different teams for each division of Supplemental Healthcare.
• Unsure emails from clients (inquiry and escalations) are answered on time.
• Monitor trackers to track team’s productivity
• Responsible for the oversight of quality
• Provide coaching to team members specially to the outliers.

Philippines

• Supervise and oversee metrics and daily production of the team
• Ensure all internal/external customer business expectations are met
• Drive process improvements and increase the teams’ overall productivity
• Responsible for the oversight of quality
• Manage and be accountable for professional employees and/or supervisors

Philippines

• Check the status of the claims by calling insurance companies.
• We send appeals once deemed that the denials are invalid based on our investigation.
• Receive calls and answer inquiries of our members about their doctor’s bills

Philippines

• Generates and sends job offers and contracts for new Xerox employees in UK.
• Process leaves and absences.
• Process salary and/or adjustments before the payroll cutoff.
• Enters and updates employee information in our main system.
• Completes termination process and conducts exit interview.
• Knowledge in SAP system.