Jonathan Ivory Email and Phone Number
Jonathan Ivory work email
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Jonathan Ivory personal email
Jonathan Ivory phone numbers
Jonathan Ivory is a IT Support at Cisco at Cisco. He possess expertise in technical support, windows, computer hardware, windows 7, customer service and 23 more skills. Colleagues describe him as "Jonathan is a true gem! He always has a positive attitude, even when there are technical issues. And he helps you with a smile, even if it's a minor issue. He strives for great customer service internally and as he works with vendors. Jonathan would be an incredible asset to any IT group!" and "Jonathan came into a company with zero local IT and an office in complete disarray. Within a short period of time he greatly improved the efficiency of the entire office with his technical abilities. Above that he greatly improved the office with his personality. Always kind and extremely willing to help Jonathan is a rare gem in the IT industry. Everyone who has worked with Jonathan came out happier, both with a corrected technical issue and with superb customer service."
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Senior Information Technology AnalystCisco Oct 2018 - PresentAnn Arbor, Michigan -
Senior Helpdesk AnalystDuo Security Dec 2017 - PresentUnited States -
Help Desk SpecialistDuo Security Mar 2017 - PresentAnn Arbor
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It Systems AdministratorMagnetic Nov 2013 - Mar 2017Ann Arbor•Support over 300 local and remote users for hardware/software and network issues in Windows 7 Professional/Mac OS X environment, user account management, onboarding and offboarding, supporting WAPs, SSO environment via Centrify, Active Directory Server 2012 provisioning/deprovisioning users• Supporting multi-function printers, wireless access points, and cameras• Process IT requests through Bugzilla/Spiceworks/Jira tracking system through resolution• Imaging laptops using Ghost… Show more •Support over 300 local and remote users for hardware/software and network issues in Windows 7 Professional/Mac OS X environment, user account management, onboarding and offboarding, supporting WAPs, SSO environment via Centrify, Active Directory Server 2012 provisioning/deprovisioning users• Supporting multi-function printers, wireless access points, and cameras• Process IT requests through Bugzilla/Spiceworks/Jira tracking system through resolution• Imaging laptops using Ghost and Imagex/install, test, configure new laptops, peripherals, and software• Supporting Microsoft Office 365 and Gmail and Google Apps, Google Administration, Gpanel• Assist with Cisco switch, PFSense, and Fortinet firewall installation, configuration, and support• Maintain IT hardware inventory and stock, supporting video conferencing via Google Hangout, GotoMeeting, and GotoWebinar• Support and setup of phones via PBX phone system Show less -
Senior Technical Support Representative/Technical Support TrainerAudaexplore Nov 2007 - Oct 2013 -
Senior Technical Support RepresentativeAudaexplore Nov 2007 - Oct 2013Ann Arbor, Mi• New hire trainingo Provide management with status reports• Product Proficiency trainingo Coordinate with the Customer Solutions STSRs to ensure GAPS in agent knowledge are identified, develop a mitigation strategy, and present it to management• One-Off product refresher/client workflow trainingo Ensure client-specific workflow is added to Knova• Knova authoring (Alan 80/Jon 20)• Meetingso Actively participate in meetings with Service Quality, Customer Solutions… Show more • New hire trainingo Provide management with status reports• Product Proficiency trainingo Coordinate with the Customer Solutions STSRs to ensure GAPS in agent knowledge are identified, develop a mitigation strategy, and present it to management• One-Off product refresher/client workflow trainingo Ensure client-specific workflow is added to Knova• Knova authoring (Alan 80/Jon 20)• Meetingso Actively participate in meetings with Service Quality, Customer Solutions and Technical Support Management to assess technical development of the support staff • Provide coverage backup to Special Handling as needed• Performs all other duties as assignedProvide Nationwide Technical Support Show less
Jonathan Ivory Skills
Jonathan Ivory Education Details
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Network Systems Adminstration
Frequently Asked Questions about Jonathan Ivory
What company does Jonathan Ivory work for?
Jonathan Ivory works for Cisco
What is Jonathan Ivory's role at the current company?
Jonathan Ivory's current role is IT Support at Cisco.
What is Jonathan Ivory's email address?
Jonathan Ivory's email address is jo****@****tic.com
What is Jonathan Ivory's direct phone number?
Jonathan Ivory's direct phone number is +121275*****
What schools did Jonathan Ivory attend?
Jonathan Ivory attended Itt Technical Institute-Canton, Itt Technical Institute-Canton.
What are some of Jonathan Ivory's interests?
Jonathan Ivory has interest in Science And Technology, Children, Arts And Culture, Economic Empowerment.
What skills is Jonathan Ivory known for?
Jonathan Ivory has skills like Technical Support, Windows, Computer Hardware, Windows 7, Customer Service, Enterprise Software, Software Documentation, Troubleshooting, Help Desk Support, Vmware, Active Directory, It Hardware Support.
Who are Jonathan Ivory's colleagues?
Jonathan Ivory's colleagues are Apoorwa Giri, Kalpik Patel, Ram V, Tijl Lemmens, Silvia Constantinescu, Jamey Mcgrath, Demetria Davis, Pmp, Csm, Security Green Belt.
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Jonathan Ivory
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2aol.com, yahoo.com3 +183186XXXXX
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