Jonathan Ivy Email & Phone Number

Houston, Texas

Houston, Texas

Meet and exceed monthly sales quota objectives by acquiring and retaining the accounts of small to mid-sized businesses. Generate new business in assigned territories through prospecting, cold calling networking and generating leads and referrals. Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of Verizon Wireless products and services. Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories. Negotiate and close deals. Customer Retention: Provide follow-up training for new customers, handle equipment issues, perform rate plan analysis, explain billing and interact with Support Center on customer service issues. Maintain and grow existing customer base and manage churn. Ordering Processing and Reporting: Fully utilize all sales force automation, funnel management and prospecting tools. Responsible for completing contracts and report-generation including tracking and forecasting reports. Training / Meetings: Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Represent company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce.

Achieving financial goals and manage the profitability and finances of stores, maximizing growth and improvementSelect, recruit, hire, develop and mentor staff to realize their potential while delivering high quality customer serviceEstablish development plans for the kiosk and focus the staff to deliver the budgeted goalsRegularly visit kiosks to review analysis and exception reports and action plans for Verizon WirelessPresent sale strategies for staff, negotiate and maintain successful and profitable customer relationships to ensure a competitive advantage for Verizon WirelessParticipate in weekly sales planning, and development of revenue, gross profit objectives as well as team buildingRegularly scan the wireless communication environment to keep up-to-date on competitors as well as monitor market trends, problems and opportunitiesParticipate in monthly / quarterly reviews of targeted Sales development goals and resultsDevelop effective communication between the field and corporate as well as a professional and trusting relationship with customers and staff.

Analyze customer needs and recommend suitable services that best meet the customer’s needsPerform wireless demonstrations when necessary to establish quality standardsConduct orientation, train, coach, develop and manage sales associates in execution of daily tasksProtect the security of cash, inventory, and other company assets in accordance with company policiesStrive to achieve sales goals and adhere to budget controls in all merchandising areas of responsibilityAttend weekly extensive training meetings to enhance the stores productivity and sales solution

Supervised Sales Department and generated sales of 3 million dollarsManaged 40 sales representativesTrained, developed and certified professional sale associatesHandled all customer service issuesMaintained P.M.I. (Profit Margin Index)Held monthly shrinkage control meetingsAssisted Operations with inventory, expenditures, petty cash, and other store accounting transactions to maintain budget accuracy on a monthly basisPerformed customer follow-up to maintain high quality customer serviceConducted intensive product knowledge training for sales associates