As the Product Manager, I am responsible for overseeing all activities relating to researching, designing and marketing products on behalf of Interactivetel. Complete market research to discover customer needs, oversee departmental budgets and coordinate with the customer service department to identify potential product defects or customer suggestions.

As the Director of Partner Accounts, I provide executive and administrative support for major accounts. This includes providing project status reports, and monthly key performance indicators. Onboard and train new partner and vendor accounts. Provide continued education and training for partners on proprietary software platform.Collaborate with management and subject matter experts to identify the learning objectives. Conduct one-on-one training for end-users and training for executive management in groups ranging from 2-50 attendees.Responsible for compiling monthly statistics using Analytic platform to monitor the success and growth of each account, and to ensure that the company is meeting its goal of partner satisfaction and retention.Liaison for administrative support for payroll, accounting, procurements, and maintenance of other functions.

Responsible for the day to day operations of the iCare Division.Train and mentor iCare agents and help improve phone skills, customer relations, and sales techniques.Contact dealerships either by phone and/or email on a regular basis to discuss reports, problem resolution to ensure excellent communication and be proactive in problem identification/resolution and further assist the dealership in acquiring additional sales.Interact effectively with all levels of dealership personnel and CAR-Research personnel to ensure CAR-Research and dealership adherence to critical performance standards.

Contribute to the profitability of CAR-Research by serving and monitoring the performance of assigned car dealerships according to established performance guidelines. Manage new and existing car dealerships through a variety of successful business practices to maximize the retention of this business.Interact effectively with all levels of dealership personnel and CAR-Research personnel to ensure CAR-Research and dealership adherence to critical performance standards.Prepare, analyze, and distribute various reports, documents, etc to be communicated to dealerships according to established weekly/monthly/quarterly etc. guidelines.Contact dealerships either by phone and/or email on a regular basis to discuss reports, problem resolution to ensure excellent communication and be proactive in problem identification/resolution and further assist the dealership in acquiring additional sales.