Jonathan Jackson Email & Phone Number

Westlake Texas

United States

-Provided technical support for customers for all system issues and provide workarounds when needed until a permanent solution is delivered while maintaining logs of inbound/outbound calls via web, phone, email, and chat - Worked with external support teams to troubleshoot issues with integrated systems that use our products - Reproduced issues and identifying root cause of issues when possible. Wrote test cases identifying bugs/system enhancement opportunities. Reported directly to project managers, QA team, development team, and Chief Technology Officer-Escalated issues/bug reports to development as needed, manual tested all resolutions and followed up with the escalated party to ensure complete case closure and customer satisfaction. -Conducted regression testing for product releases - Provided product demonstrations for clients - Utilized numerous software including Salesforce (Classic & Lightning), Google Workspace, Microsoft Office, Vonage, New Voice Media, and GoTo Remote Assistance Suite

Goldsboro, North Carolina, United States

- Utilized Real-Green CRM software to complete daily tasks such as data entry, updating records, and generating reports - Provided customer & vendor support via phone and email - Maintained records of product inventory & service production - Facilitated in the migration of data from previous CRM version to new web-based CRM - Directly advised on business and marketing strategies

Bachelor Of Applied Science - Basc, Management Information Systems, Business, 3.62

Associate Of Science - As, General Studies, 3.84

Activities and Societies: Honors Graduate