Customer Care Advisor
Current• Serving as the primary point of contact for customers, addressing inquiries related to their accounts or the services provided through various communication channels such as phone, email, and web chat.• Utilizing CRM software to efficiently manage and resolve ongoing customer tickets while effectively prioritizing tasks to maintain an exceptional customer experience.• Coordinating with different departments within the organization to promptly address and resolve any issues or concerns… Show more • Serving as the primary point of contact for customers, addressing inquiries related to their accounts or the services provided through various communication channels such as phone, email, and web chat.• Utilizing CRM software to efficiently manage and resolve ongoing customer tickets while effectively prioritizing tasks to maintain an exceptional customer experience.• Coordinating with different departments within the organization to promptly address and resolve any issues or concerns raised by customers.• Engaging in negotiations to establish manageable payment plans for customers facing financial difficulties and guiding them towards organizations like StepChange for additional support.• Meeting Key Performance Indicators (KPIs) in a fast-paced work environment, consistently striving to maintain a high customer satisfaction rating of 90%. Show less
