Jonathan Jia Email & Phone Number

London, England, United Kingdom

• Serving as the primary point of contact for customers, addressing inquiries related to their accounts or the services provided through various communication channels such as phone, email, and web chat.
• Utilizing CRM software to efficiently manage and resolve ongoing customer tickets while effectively prioritizing tasks to maintain an exceptional customer experience.
• Coordinating with different departments within the organization to promptly address and resolve any issues or concerns… Show more
• Coordinating with different departments within the organization to promptly address and resolve any issues or concerns raised by customers.
• Engaging in negotiations to establish manageable payment plans for customers facing financial difficulties and guiding them towards organizations like StepChange for additional support.
• Meeting Key Performance Indicators (KPIs) in a fast-paced work environment, consistently striving to maintain a high customer satisfaction rating of 90%. Show less

London, England, United Kingdom

• Conducted COVID-19 contact tracing calls on behalf of NHS England.
• Demonstrated effective communication skills with individuals from diverse backgrounds.
• Maintained detailed and accurate documentation by synthesizing partial information into coherent narratives.
• Enhanced narratives by asking thoughtful and clarifying questions.
• Offered calm and informative self-isolation guidance.
• Served as a liaison for contacts, directing them to additional resources for further… Show more

London, England, United Kingdom

• Demonstrated professionalism in establishing boundary and entrance security measures.
• Provided a friendly and welcoming atmosphere to venue visitors.
• Assisted visitors with their inquiries and directed them to additional assistance resources when needed.

London, England, United Kingdom

- Handled large call volumes quickly and efficiently sustaining company established targets on call times and customer satisfaction ratings.- Created accurate customer call logs- Followed up on open cases utilizing available knowledge bases of situational practices, escalating to specialized personnel if necessary.

Bachelor Of Science (Bsc) Biomedical Science, Biosciences

Activities and Societies: Paintball Society (Commitee Member, 2012-2013), Taekwondo Whilst studying here I have gained excellent.

A-Levels

Chemistry-B History-B Biology-C

Gcse'S

Activities and Societies: School Prefect (Year 10 and 11) 10 A-C's including Mathematics (grade A) and English Language (grade B)