Mac Analyst, Executive IT Support• Responsible for company-wide apple servers in NYC and NJ. Set up redundancies across all locations using Chronosync. Implemented recurring backups to Amazon AWS, outfitted all servers with R6 Pegasus RAID Storage.• Company-wide Apple device management. Ordering responsibilities for all Apple devices: laptops, desktops, iPhones. Worked closely with a dedicated Apple business specialist to provide specific Alice + Olivia ordering benefits, discounts, and expedited Apple tech support. • Solely responsible for all Mac user desk side and remote support to 40 users. Utilized ZenDesk ticket tracking systems to update and monitor help requests. Managed Mac user accounts with Profile manager and Active Directory.• Mobile device management. Ordering and managing mobile corporate accounts. Worked with AT&T, VZW, and T-Mobile corporate representatives to manage and maintain daily device requests. Determine changes on lines, trouble shoot devices while users travel nationally or internationally • Special events AV, fashion show, on site and off site. Collaborated with Marketing and Social Media teams to better the visual and customer experience. Set up 360 cameras and GoPros. Created mini wifi networks. • Global Executive support working directly with Stacey Bendent (CEO) and Deanna Berekely (President). Device upgrades and management. Expedited iPhone replacement with full clone copy. • Travelled nationally for new store opening set ups. Worked with representatives from Global IT Solutions MSP to configure and implement Cisco Meraki and Cisco switches. Transitioned from KWI POS PC based systems to Mi9 iPad POS systems.

Executive IT support/ Level 2 Service Desk• Expedited tech support to all VP level or higher in office and globally. Provided direct support to Tory Burch.• Desk side IT support to corporate employees. Worked with both Mac OS and Windows users. Spearheaded full data transfer and refresh for >80 corporate Mac users. Installed and monitored local area networks, hardware, and software. Configured IP office phones. PC and Mac hardware repair, data recovery, and disk partitioning. • Retail IT store support. Utilized RDP for: network repairs, data recovery, malware and virus removal/prevention, printer installations (local and TCP/IP). Day to day tasks operated by customer support ticketing system. • Systems admin• Point person for all corporate mobile device requests, Tablets, cell phones, mifi’s. • In and out of office A/V presentation set up and support. Travelled globally for store A/V event support. Tory Burch is an American lifestyle brand that embodies the personal style and sensibility of its Chairman, CEO and Designer, Tory Burch. The collection, known for color, print and eclectic details, includes ready-to-wear, shoes, handbags, accessories, beauty, home and watches. Art, music, travel, interiors and the designer’s own stylish parents are inspirations for the collection. The company launched in 2004 with a small boutique in Manhattan’s Nolita neighborhood. The brand’s classic but bohemian aesthetic resonated with tastemakers from the very beginning. Tory Burch is a global business with more than 150 freestanding boutiques and a presence in more than 3,000 department and specialty stores. Toryburch.com, which launched in 2004, is the company’s biggest store and is home to Tory Daily, an online magazine with all original content. Known for digital innovation, the company also has websites in Europe and Asia; a Webby-nominated app, Tory Daily; and a robust social media presence.