Jonathan Johnson Email & Phone Number

Newcastle, New South Wales, Australia

• Testing and reporting on frontline application as it traverses the implementation project through to production deployment. This includes consistent testing through each update cycle, regression and integration testing.
• Product developed using Salesforce. Role required Salesforce Administration.
• Asana and Jira for tracking and managing work

Newcastle, Australia

• Respond to service desk incidents and service requests
• Support, configure and troubleshoot software, hardware and telephony including Microsoft cloud applications (Azure), Windows 10, Orion SolarWinds, Active Directory and other associated administration tools, Citrix.
• Configure, implement and troubleshoot NBN connected business sites including routers, switches and WiFi access points. This includes full installations at small regional and large state offices.
• Service desk utilized ServiceNOW

Newcastle NSW Australia

• Develop and implement standards, procedures and workplace instructions for end-to-end Incident and Service Management
• Manage the capture, allocation and processing of incoming incidents and service requests
• Monitor the workflow of incidents and service requests, ensuring jobs are allocated and resolved promptly and followed up as required
• Track and analyse trends in and generate reports on service desk performance
• Manage, maintain and administer the IT service desk system and software
• Directly supervise and monitor service desk staff and their assigned case loads

Newcastle, Australia

Newcastle, Australia

Australia

• Manage, lead and develop soldiers within artillery battery and regiment environments
• Administer and report on unit and soldier effectiveness
• Develop, maintain and implement training programs for technical competencies and fitness
• Conduct reconnaissance and principal firing officer when deployed in the field
• Liaise and cooperate with other force commands and headquarters, government agencies and foreign defence forces

Cisco Ecms1 – Engineering Cisco Meraki Solutions 1

Microsoft 20341 - Core Solutions Of Microsoft Exchange Server 2013

System Center Configuration Manager 2012 Concepts And Administration

Powershell For The It Administrator

Itil 2011 - Operational Support And Analysis

Big-Ip Local Traffic Manager (Ltm) Essentials

Itil V3 - Foundation

Tripwire Enterprise Operator

2273 Managing And Maintaining A Microsoft Windows Server 2003 Environment, Microsoft Server 2003 Management

Diploma In Internetworking, Network And System Administration/Administrator

Systems Administration, Programming, Networking and CCNA Training

Bachelor Of Commerce, Accounting And Finance, Incomplete - Completed All Examinations For 1St And 2Nd Year Accounting Subjects

Bachelor Of Business, Management And Marketing

Bachelor Of Commerce, Accounting And Finance

Diploma In Accounting, Accounting And Finance