Jonathan Kabongo Email & Phone Number

Toronto

- Prepared for customer inquiries by studying products, services, and customer service processes.- Responded to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.- Records customer inquiries by documenting inquiry and response in customers' accounts.- Improves quality service by recommending improved processes; identifying new product and service applications.- Updates job knowledge by participating in educational opportunities.- Accomplishes customer service and organization mission by completing related results as needed.

Toronto, Ontario, Canada

- Taught courses in the humanities for students in the 9th - 12th grade - Assistant coach for the prep basketball team- Mentored student-athletes with aspirations of playing basketball at the collegiate level - Lead an after school program for elementary school kids receiving math tutoring alongside basketball training

Toronto, Ontario, Canada

- Strategically selected Canadian basketball content for the page - Engaged with the basketball community on social platforms - Created captions suitable for the content being posted for maximum engagement- Wrote articles about Canadian basketball events - Conducted interviews with Canadian basketball players

Blacksburg, Virginia, United States

- Helped students refurbish their writing and make it more presentable for submission - Aided students with understanding their instructors expectations to create more approvable papers- Provided feedback on the session for the student or instructor to re-visit- Worked with ESL students and faculty who needed help with grammar

Blacksburg, Va

• Participated in 30+ hours per week of weight training, conditioning, film study, practice, individual workouts and meetings, while maintaining a full-time course schedule• Participated in ongoing leadership, team building exercises, and life skills events to enhance overall holistic development• Assisted in setting numerous team records, including national rankings and NCAA tournament appearances • Elected to serve as men’s basketball representative to the Student Athlete Advisory Committee

• Coached over 200 athletes in basketball camps, ranging from 5-17 years old• Taught athletes basic basketball skills • Made recommendations to the head coach regarding effective practice plans and coaching techniques to enhance the performance of each player• Educated athletes and parents about the program philosophies, basic NCAA recruiting guidelines, and sport strategies• Mentor for student-athletes recovering from injury.

- Created musical content and published it on multiple media platforms- Organized a content schedule for releases - Communicated with music focused accounts for advertising - Analyzed engagement data and responses to content to post strategically - Identified the target audience for content and created advertisements to reach them - Managed an advertisement budget - Engaged with supporters to maintain a core audience - Used storytelling to make content relatable to the audience

Toronto, Ontario, Canada

Maintained the cleanliness of the store by organizing racks and wiping surfacesMemorized key information of items, sales, and inventory to facilitate purchases for customers quickly Created a welcoming environment for customers by greeting customers and communicating with a positive attitude.Communicated with coworkers during times of extreme traffic to ensure sale goals are met

Toronto, Ontario, Canada

Present for 30 on site hours per week completing assignments, studying, and attending classes.Learned to navigate the music business through classes and discussions with high level industry professionals.Wrote, produced and recorded over 30 songs in the span of 9 months.Collaborated with other students in all disciplines in the program to create products and marketing plans.Performed at History Canada in front of 2,000 people.Was selected post graduation to conduct 200 recording artists interviews and select the next cohort of 9 artists with the Remix staff.

Blacksburg, Virginia, United States

- Planned educational and recreational events for Virginia Tech students focused on Hip Hop - Worked in an on campus studio and helped students create music- Organized and lead workshops related to writing for Virginia Tech Students, Governor's school students, and kids at community centers- Provided creative direction for musical projects released by the organization

Blacksburg, Virginia, United States

- Created a series titled "The Road Back," giving athletes the opportunity to tell their stories of recovery from injury.- Conducted multiple interviews for "The Road Back"- Formulated marketing plans to receive maximum engagement from each interview release- Composed theme music for the series

Blacksburg, Va

• Completed multiple post-game interviews with men’s basketball student-athletes • Composed feature article, in collaboration with Director of Broadcasting for Virginia Tech, published in HokieSports magazine.