Jonathan Keister Email & Phone Number

Remote

• Led a major quality initiative for a data migration project by creating and executing iterative test strategies and test plans. Project summary - ETL data from a third party system to internal databases using a custom built microservice. Data was then replicated to Snowflake for downstream analytics and accounting purposes.• Responsible for coordinating large regression and UAT efforts by leading test strategy sessions among QEs and business stakeholders across multiple business segments, documenting test plans, and communicating overall test plans and timelines for senior leadership.• Activities included collaborating with scrum team members to define AC and ensure appropriate test coverage was provided, educating/training others on migration processes, shadowing SWEs to fully understand scope of code changes, reviewing PRs, testing changes to the migration service and other systems (primarily backend/API changes), analyzing data from test migrations to ensure accuracy (in Postgres and Snowflake using SQL), and executing regression sessions ensuring no negative impacts to the downstream PAS (both manually and using an existing Playwright automation suite).• Worked closely with the analytics and accounting teams to set up detailed parallel test scenarios in the third party system and internally after migration to ensure financial data was aggregated the same in Snowflake for transactions completed in both policy admin systems (PAS).• Owned monitoring activities relying on logs/dashboards in Datadog, as well as running complex SQL queries against Snowflake to ensure business operations took place in the correct PAS and financial transactions were processed accurately. This also involved performing RCA on identified issues and following them through final resolution by applicable teams.• All applications were hosted on AWS, CI/CD was primarily managed via Github actions and Jenkins, and code repositories were on Github.

Philadelphia, Pa

• Acted as a leader within the QE organization to mentor more junior members of the team on testing best practices and how QEs can be involved throughout the full SDLC.• Drove QE initiatives including test automation, increasing test coverage, advocating squad based testing, increasing release frequency, and validating production releases as an individual contributor within a team responsible for several clinical reference tools (PaaS).• Partnered with software engineers to increase engagement in test automation efforts using the existing Selenium framework.• Partnered with software engineers in utilizing a feature flagging strategy to reduce risk with production deployments while increasing release frequency as an effort to improve DORA metrics.• Participated in pair-programming and code reviews with the software engineers within the squad.• Responsible for coordinating production releases and running/analyzing results of an automated smoke test suite after deployments.• All applications applicable to this role were exclusively hosted on AWS, CI/CD was primarily managed via Jenkins, and code repositories were on Github.

Philadelphia, Pennsylvania, United States

• Mentored/coached direct report QEs in outlining and accomplishing professional growth goals, and completed annual performance reviews that led to promotions within the quality engineering organization.• Led the quality engineering practices for three full-stack product as a service (PaaS) applications within a robust product suite. • Drove QE strategy for the applicable product teams, supporting the vision of larger quality engineering organization, while managing a team of four onshore QEs and four offshore QEs embedded across three product teams responsible for the enhancement/maintenance of PaaS applications.• Assisted in managing API (RestAssured/Java) and UI (Selenium/Java) regression test suites that were triggered automatically after builds via Jenkins, and completed on-demand production releases and post release validations.• Assisted and coached QEs with spearheading process changes within squads to help improve DORA metrics (deployment frequency, lead time, etc.) and other QE related metrics (rework percentage, escaped defects, etc.), which led to higher quality, lower risk, and more frequent deployments.• Helped direct QEs on the selection of a new UI testing tool (WebdriverIO/Appium) for revitalizing the existing UI automation suite and adding coverage for a newly created mobile app, as well as coordinated the integration of the API automation suite (RestAssured) into the product API repository to foster engagement by software engineers in the testing process.• All applications applicable to this role were exclusively hosted on AWS, CI/CD was primarily managed via Jenkins, and code repositories were on Github.

Philadelphia, Pennsylvania

• Led and executed testing activities as the senior QE for both new and legacy software applications.• Regularly participated in pair-programming exercises practicing test-driven development, and participated in code reviews with the software engineers on the squad.• Commonly created/modified test data and managed feature flags using SQL (MySQL).• Coordinated manual testing activities completed by offshore team members, built an automated API test suite using Postman for newly developed APIs, and contributed to existing UI automation using Protractor.• Developed a POC framework supporting E2E testing of a new product using cypress.io.• Major accomplishment was the successful commercial launch of a new product geared toward the education/onboarding/mentoring of new nursing staff at client hospitals.• All applications applicable to this role were exclusively hosted on AWS, CI/CD was primarily managed via Octopus and Jenkins, and code repositories were on Github.

Newtown Square, Pennsylvania

• Responsibilities included assisting in definition of acceptance criteria for user stories, completing manual validation of defined acceptance criteria for UI, API, and database functionality, contributing to an automated regression test suite (Selenium with C#), testing business logic in stored procedures for report generation (Microsoft SQL Server/SSMS/T-SQL), and defect tracking/resolution.• Oversaw the training of new team members on application functionality, facilitated scrum ceremonies as the team’s scrum master, and assisted with other development tasks as needed.• All applications applicable to this role were hosted on-prem infrastructure and data centers, code repositories were managed via Microsoft TFS, and deployments were performed by IT server admin(s)/DBAs .

• Responsibilities included monitoring inbound data transfers (SFTP) from vendor partners, hosting weekly status calls with vendor partners, and querying data persisted in Microsoft SQL Server using T-SQL to satisfy ad-hoc data requests.• Assisted business analysts with requirements gathering and prioritization of new feature requests.• Assisted business analysts and departmental leadership with coordination of user acceptance testing efforts for feature releases.

Supervised and assisted team of domestic and international individuals with daily functions of the Intake Department as part of Retrospective Appeals. Responsible for quality assurance, training/mentoring staff, department communications, provision of support/problem solving to staff, escalation of issues to upper management, supervision of team productivity/performance, analysis of departmental reports, timesheet/time off authorizations, annual employee reviews, and consultation with upper management, clinical staff and clients as needed.Projects included: * Participated in the implementation of an International Data Integrity Team. Responsibilities included re-designing departmental work instructions, policies and procedures, establishing new productivity metrics, coordinating with internal and international resources to create training agendas, interviewing international applicants, and traveling to the off-shore office location to provide on-site training, job shadowing and mentoring for newly hired international staff. * Partnered with management, business analysts and the application development team to help design, test, and oversee the release of departmental application enhancements. Requirements included: - Attention to detail - Review of current processes - Proposal of process improvements - Expert level subject matter testing - Clear and detailed communication between many different subject matter groups - Go live user acceptance testing - Training of staff on new processes - Quick resolution of complications

Assist team supervisor with daily team functions and overall supervision of Level I employees. Responsible for quality assurance, answering questions from team and other departments, assistance with training of new staff, completion of tasks/requests from other departments, redirection of work to appropriate work lists, completion of daily reports relevant to team responsibilities, and assisting wherever needed within DCG/Intake as a whole. * Major project consisted of assisting with the implementation/supervision of twenty plus temporary employees brought in to assist with the increasing volume of work within DCG/Intake sources.

Processed information sent from client hospitals, managed safekeeping of information, and entered information into company database. Responsible for documentation preparation, scanning, data entry, indexing, maintaining quality control and creating cases for initial patient review as part of retrospective appeals.

Worked in a Cardiac Rehabilitation office within the Cardiopulmonary and Sleep Services Department. Responsible for exercise prescription to patients, blood pressure analysis, direction of patients on exercise equipment, assistance with patient education and monitoring of patient EKG rhythms. *Major project consisted of completing a case study demonstrating the understanding of the subject's medical history, diagnosis, and treatment plan while enrolled in the rehabilitation program.